Timekeeping support specialist – customer service / hr systems

Our client, a IT Services and Consulting company, is looking for a Timekeeping Support Specialist – Customer Service / HR Systems for their Remote location.

Responsibilities:

• Handle inbound calls related to timecard processes
• Assist associates with system navigation
• Support time entry, submission, and approval activities
• Troubleshoot system access issues
• Resolve routine inquiries during first contact
• Document interactions and support tickets
• Escalate complex issues to designated support teams
• Deliver a high-quality customer experience aligned with the client’s service standards

Requirements:

• Strong customer service orientation
• Ability to navigate multiple applications simultaneously
• Self-driven and dependable work ethic
• Experience handling high call volumes
• Strong problem-solving capabilities
• Familiarity with CRM tools
• 6.00 Years of Experience

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities