Technical writer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Technical Writer / Content Developer position will be responsible for the daily production of the content that over 52,000 UnitedHealth Group engineers rely on: tutorials, how-to guides, quick starts, troubleshooting content, and release documentation for the internal Healthcare Platform knowledge site. This individual will work directly with platform engineering teams to keep documentation accurate through product changes, translate engineering material into clear, task-oriented guidance, and act on reader feedback as part of the platform’s remediation loops. This role is the production engine of the knowledge team and suits a writer who can read code, ask sharp questions, and ship steadily.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Writes tutorials, how-to guides, release documentation, and troubleshooting content
• Collaborates with engineering to ensure technical accuracy
• Maintains documentation in response to product updates and customer feedback
• Creates diagrams, samples, and supporting materials

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3-5+ years of technical writing experience in a software, cloud, platform engineering, or technical product environment, creating clear, accurate, and user-focused documentation including tutorials, how-to guides, FAQs, troubleshooting content, and reference materials
• 2-4+ years of experience collaborating with engineering teams, product managers, and subject matter experts within agile or matrixed environments to gather, validate, and maintain technical content
• 2+ years of experience using developer-oriented documentation formats such as Markdown, reStructuredText, or other lightweight markup languages
• 2+ years of experience working with Git/GitHub workflows, including branching strategies, pull request reviews, version control, and documentation CI/CD processes
• 2+ years of experience producing technical diagrams, workflow visualizations, and system documentation using tools such as Mermaid, Figma, draw.io, or Visio
• 2+ years of experience with structured authoring methodologies, metadata tagging, reusable content frameworks, and content management best practices
• 2+ years of experience maintaining and updating technical documentation throughout the software development lifecycle to reflect product enhancements, feature releases, and platform changes
• 1-3+ years of experience creating developer-focused documentation, with the ability to read and interpret code snippets, API specifications, command-line tools, and system configuration files

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.