Technical support specialist- x-ray systems

Job Details:

Job Location: North Carolina - Remote - Garner, NC

Salary Range: Undisclosed

Position Overview:

The Technical Support Specialist - X-Ray Systems is skilled in servicing digital radiography (DR) equipment. This role involves a deep understanding of the technical aspects of X-ray machines, including their components, operation, and maintenance. In this role, an individual will ensure a high level of customer satisfaction while analyzing, troubleshooting, and resolving technical issues from internal and external customers as they relate to Konica Minolta Healthcare X-ray systems and components.

Responsibilities:

• Monitors service desk ticketing system.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Investigates, identifies, troubleshoots, and solves technical issues for internal and external customers.
• Guides the support team to develop, grow, and improve the troubleshooting process, technical knowledge, and performance.
• Acts as a liaison between Support and Development, escalating issues and helping to communicate and document resolutions.

Qualifications:

• Bachelor's degree or related technical education/experience.
• 5+ years of experience servicing, installing, and maintaining medical X-ray systems and components.
• Excellent deductive reasoning and troubleshooting skills.
• Multilingual skills, particularly Spanish and/or Portuguese, are a plus.