Technical Support Agent – Bilingual (Job ID: MCGRAW1116)

Aviso Edge, Inc. | www.avisoworld.com

About Us

Aviso Edge, Inc. is a business process outsourcing firm dedicated to helping organizations adapt, optimize, and grow especially when additional workforce capacity is needed. We partner with businesses to solve operational challenges, develop high-performing teams, and implement practical solutions that improve efficiency, enhance customer experiences, and support long-term success.

Our Vibe

We’re a team of communicators who thrive in high tech environments and know how to turn customer conversations into lasting relationships. We’re energized by solving problems and delivering exceptional experiences.

The Technical Support Agent will…

• Be the Human Behind the Tech. Deliver a standout customer experience as a first point of contact for users via phone, email, and live chat in both English and Spanish.
• Make the Digital Experience Seamless. Help users navigate registration, logins, account setup, course access, product activation, and other platform features with clarity and ease.
• Think Like a Tech Detective. Investigate technical glitches, account challenges, and platform questions.
• Navigate the Digital Ecosystem. Move confidently between support platforms, CRM tools, knowledge bases, FAQs, and product documentation to uncover answers and resolve issues efficiently.
• Own It. Solve It. Follow Through. Take responsibility for customer concerns from start to finish.
• Turn Complex into Clickable. Break down technical concepts into simple, actionable steps.
• Document Like a Pro. Keep CRM ticket organized, accurate, and actionable.
• Protect the Platform and Its Users. Follow established workflows, quality standards, and compliance requirements while handling confidential information with discretion and care.

What Makes You Stand Out

• Bilingual Communication That Connects. You have a strong command of both English and Spanish, written and spoken.
• Digital Fluency Is Your Superpower. You’re comfortable with technology, quick to learn new platforms, and confident navigating multiple applications and systems without missing a beat.
• A Natural Problem-Solver. You’re curious, resourceful, and analytical.
• Process-Smart and Detail-Driven. You understand the importance of following established workflows.
• People Skills Meet Tech Skills. You’re patient, approachable, and empathetic.
• Cool Under Pressure. You stay composed, prioritize effectively, and adapt quickly when things get busy.
• Communication with Intention. You know how to listen closely, ask thoughtful questions, provide clear updates, and guide conversations toward meaningful outcomes.

The Details Matter.

You take pride in clear documentation, thoughtful follow-through, and getting the small things right because you know they make a big difference in the overall experience.

General Requirements

• Ability to work from an authorized state within the US.
• Pass online assessments measuring reasoning, decision-making, and behavioral strengths.
• Pass a background check and drug test.
• Must work a minimum of 20 hours each week once training certification is completed.

Training Schedule

Must attend each day of training: Nov 16, 2026, to Dec 16, 2026 - 9:00 AM to 3:00 PM Mon through Fri.

You'll Love This Part

Work remotely from any of the allowable states as listed below. Enjoy free online training for several weeks from the comfort of your home.

Compensation

$14/hour after training certification.

Location

Remote – work from home. Must reside in an authorized state as listed below.