Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

Role summary

Enterprise Security is hiring a Technical Program Manager to bring delivery discipline to three connected programs: Vulnerability Management, Configuration Management, and Attack Surface Management. You will manage the OKR and epic portfolio, keep priorities current, and make sure committed work is loaded into each engineering team's agile backlog, so delivery dates will hold.

Why this role matters

These programs span many teams and stay active for multiple quarters. Dependencies, shifting priorities, and unclear ownership can stall critical work. You will be the person who tracks, communicates, and resolves cross-team dependencies so engineers can stay focused on technical delivery, and leaders can focus on strategy and people.

What you'll do

• Manage the OKR and epic portfolio across all three programs, including creation, refinement, sequencing, and status tracking.
• Lead ongoing reprioritization as scope and demand change and communicate trade-offs clearly to stakeholders.
• Work with team leads, so each team's agile funnel reflects current priorities and supports committed delivery dates.
• Track dependencies, risks, and blockers across teams, and drive them to resolution or escalate early.
• Produce executive-ready status, risk, and progress reporting for the whole portfolio.
• Run gate reviews and go/no-go checkpoints for major milestones.
• Model team capacity against competing priorities and raise conflicts early.
• Build repeatable standards, such as OKR governance and intake and planning templates, that scale across teams.

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

12+ years of program or project management experience in software, security, or infrastructure organizations. OR similar experience with education.

A track record of managing multi-team programs with competing priorities and dependencies.

Strong working knowledge of agile delivery, including backlog, epic, and sprint planning in enterprise tools (such as ServiceNow Agile).

Experience managing OKRs and tying delivery to measurable outcomes.

Excellent written and verbal communication, including executive-level reporting.

The ability to influence and align teams without direct authority.

Preferred qualifications

Experience in security operations, vulnerability management, configuration or compliance management, CMDB, or attack surface and exposure management.

Familiarity with regulated or government environments, such as FedRAMP and federal directives.

Experience launching a new program, including defining metrics and reporting cadence.

Experience with capacity planning and portfolio-level road mapping.

PMP, SAFe, or similar certification (nice to have, not required).

Success measures for the first 6 to 12 months

• A single, current OKR and epic view across VM, CM, and ASM.
• Each team's agile funnel aligned to committed delivery dates.
• Cross-team blockers resolved on a predictable cadence.
• ASM success measures defined, with regular reporting to leadership.
• A reduction in program coordination work carried by managers and engineers.

West Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by ServiceNow.

#SecurityJobs

For positions in this location, we offer a base pay of $171,900 to $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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