JOB DESCRIPTION

The Teamcenter L2 Support engineer provides technical support for end-users, resolves application issues, performs system monitoring, and ensures smooth operation of Teamcenter PLM environments. This role acts as the escalation point for issues beyond L1 support and works closely with functional and infrastructure teams.

Key Responsibilities

• Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Knowledge of Windows/Linux environments and basic SQL queries
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Good understanding of Teamcenter architecture, server components, and environment structure.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.
• Work with cross‑functional teams like CAD, infrastructure, and database teams to resolve complex issues.

Nice-to-Have Skills

• Exposure to CAD integrations (NX, CATIA, Creo).
• Understanding of ITIL processes (Incident/Change/Problem management).
• Basic scripting knowledge (Shell, Batch, Python).

Experience

5 +years of relevant experience in Teamcenter support or PLM application support.

In order to comply with legal requirements, this role is limited to “U.S. persons” as defined by 22 C.F.R. §120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees.

Estimated annual compensation range for this role will be as follows:

In CA/ WA/NY/CO/MD/IL/MN/NJ/VT/MA: $94,000 to $131,600
In Washington, DC: $85,700 to $124,600

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

ADDITIONAL REQUIRED QUALIFICATIONS

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

EEO/ABOUT US

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.