About Us

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

Position Summary

The SVP, Enterprise Performance owns the enterprise-wide discipline of measuring, managing, and improving performance across the organization. This role brings structure, rigor, and accountability to how the organization plans, tracks, and improves performance, partnering closely with the President, CEO, board, and executive leadership team (ELT) to ensure the company's most critical priorities are grounded in operational and financial reality and translate into measurable results.

The SVP brings a strong analytical and financial foundation to this work. This person owns the enterprise performance management function end-to-end, including strategic planning support, KPI and scorecard infrastructure, enterprise performance analytics, and driving improvement in underperforming markets. The role works closely with Finance to support annual budgeting and forecasting processes while serving as a strategic partner to the President on enterprise priorities and cross-functional execution.

What You Will Do

• Own enterprise-wide strategic planning processes and partner closely with Finance, Operations, and business unit leaders to support annual budgeting and forecasting activities across the enterprise.
• Design, build, and continuously evolve the KPI and scorecard infrastructure used by field leadership, and the executive team to drive visibility, accountability, and performance improvement.
• Establish and run business review cadences that convert performance data into clear ownership and action.
• Translate complex operational and financial data into clear narratives and recommendations for the President, CEO, ELT, and board.
• Partner with operational leadership to diagnose underperformance and co-develop actionable improvement plans, tracking execution to results.
• Bring an analytical lens to staffing models, labor practices, and cost structures to identify and drive margin improvement opportunities across the enterprise.
• Lead rapid scenario modeling and executive-ready recommendations in response to disruption (e.g., regulatory change, reimbursement shifts, macro shocks).
• Serve as a trusted advisor to the President on enterprise priorities, high-stakes decisions, and emerging risks and opportunities, grounded in performance data.
• Prepare board and ELT materials, synthesizing performance data, market intelligence, and operational updates into clear, decision-ready reporting.
• Track and drive accountability on enterprise-wide strategic initiatives, ensuring cross-functional commitments convert into measurable progress.
• Act as the connective tissue across Finance, Operations, Technology, HR, and Strategy to ensure alignment on enterprise performance priorities.
• Lead or co-lead special projects on behalf of the President or CEO, including new market entry/start-up analysis, and organizational restructuring.
• Identify gaps in process, communication, or accountability across the organization and design solutions to close them.

What You Will Bring

• 12+ years of progressive experience in financial planning & analysis, strategy, operations, or enterprise performance management
• Prior experience at the VP level or above, with direct exposure to board and executive-level reporting.
• Demonstrated experience leading enterprise-wide planning, budgeting, or performance management processes.
• Proven track record building and scaling KPI frameworks, scorecards, or performance management infrastructure.
• Strong track record partnering with and influencing senior executives and operational leadership without direct authority.
• Experience supporting major organizational transitions (e.g., regulatory change, crisis response, or large-scale operational shifts) strongly preferred.
• Exceptional communication skills, with the ability to synthesize complexity into clear, executive-ready narratives.
• Bachelor's degree required; MBA or equivalent advanced degree preferred.

Position will be remote with some travel required.

You'll Benefit From

At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits

The pay range for this position is $240,000 - $280,000. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. In addition to base pay, your total compensation package will include eligibility for a performance-based bonus and equity in the company.

Join Our Award Winning Team

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. Apply now!

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.