Support Operations Engineer I | United States | Remote

Pax8 is hiring a Support Operations Engineer I in the United States to turn support data, automation, ServiceNow solutions, and emerging AI capabilities into better experiences for our partners and support teams.

Why Pax8?

We’re building an environment where technology and people work together to improve how our partners are supported. You’ll join a collaborative global business where ideas can become real improvements, learning is encouraged, and the work you do can influence the experience of teams and partners beyond your immediate remit.

What you’ll be doing

• Turn support data into direction: You’ll work with recurring reporting and dashboards to uncover what’s driving support demand, how efficiently cases are being handled, and where trends or unusual patterns deserve attention.
• Build practical ServiceNow solutions: You’ll create and maintain approachable ServiceNow workflows, playbooks, forms, and service catalog experiences while learning established engineering standards and good build practices.
• Explore AI and support automation: You’ll contribute to agentic AI experiments alongside experienced engineers.
• Strengthen the knowledge behind great support: You’ll help keep our knowledge pipeline healthy by identifying gaps, supporting audits, and improving the information that people, automations, and AI-powered experiences depend on.
• Connect frontline challenges with better tooling: You’ll partner with Escalations and Partner Success, listening carefully to recurring pain points and translating those signals into clearer requirements and priorities for tools, automation, and process improvements.
• Keep building your technical toolkit: You’ll develop your capabilities across data, ServiceNow, automation, and AI through structured learning, shadowing, hands-on delivery, and self-directed development.

The impact you can make

Your work will help the Support organization move beyond treating individual symptoms and get closer to solving recurring problems at their source.

You’ll be ideal for us if you:

• Bring reasonable hands-on experience from technical support, support operations, information technology, or work involving data or automation.
• Have some familiarity with ServiceNow, reporting technology, or low-code automation platforms.
• Are comfortable exploring spreadsheets, operational reports, data, and straightforward queries.
• Have genuine curiosity about AI, automation, and agentic workflows.
• Can turn technical thinking into clear, structured documentation.
• Can listen to frontline challenges and translate them into practical tooling, process, or automation opportunities.
• Think beyond the immediate fix and look for the underlying cause of recurring problems.
• Take ownership of your work, keep progress visible, and maintain consistent build and documentation standards.
• Enjoy collaborating across teams and bringing different perspectives together around a shared outcome.

Salary & Benefits

Salary: $65,000 - $100,000

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets.