Supervisor, compensation service

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

The Compensation Supervisor coordinates and supervises activities of the Compensation Team, with specific responsibilities for the individuals that prepare cost estimates, tax equalisation services and tax payments, and certificate of coverage service. Further compensation scope as required for certain client engagements. Performs in a supervisory capacity leading, teaching, and coaching the team for optimal performance.

We are committed to fair and transparent compensation. The salary range for this role is based on several factors including experience, skills, and qualifications and is $85,000 to $95,000.

Essential Duties and Responsibilities

• Oversees a team of compensation specialist and analyst roles delivering cost estimates, through preparation, audit and delivery of all service components to support the cost estimate and assignment letter and reporting.
• Additional service products include tax equalisation services and tax payments we well as certificate of coverage maintenance.
• Monitors for compliance to audit directives, client service level agreements, cycle time standards, quality goals, and client satisfaction targets.
• Closely monitors team workflow and adjusts strategies to prevent financial risks/penalties and adherence to deadlines.
• Responsible for the execution of process changes.
• Ensures that services and products are complete and in alignment with all deliverables and that discrepancies resulting from process breakdowns, missed/inaccurate payments, or payroll deviation from Graebel instruction are addressed and fully rectified.
• Supervises or assists with the resolution of escalations from Transferees/Assignees, Clients, Tax Providers, Operations other CFS internal business partners and others to insure issues are resolved timely and completely.
• Uses escalations as appropriate for additional staff training or to improve processes.
• Responsible for the onboarding and training of employees.
• Participates in the interview process. Completes performance and merit evaluations in a timely manner.
• Provides continued development and training opportunities to staff preparing them for additional responsibilities.
• Actively promotes team members' career goals and progression, ensuring informal feedback and formal appraisals/ one on ones are provided.
• Aids in goal planning and monitors internal reporting to ensure goals are accurate.