Supervisor claims - long term care

We're seeking a Supervisor of Individual Claims to lead a team in the day-to-day operations of our Long-Term Care claims process. In this role, you’ll play a critical part in ensuring timely, accurate, and empathetic claims handling, while supporting your team’s development and fostering a high-performance, customer-focused environment. We’re looking for professionals who take ownership, support their teams, and bring both empathy and operational discipline to the claims process. If you’re ready to make a difference in the lives of our customers while growing your leadership career, we invite you to apply.

WHAT WE CAN OFFER YOU:

Estimated Salary: $75,500 - $97,000 plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Supervise and support a team of individual health claims specialists handling Long-Term Care claims.
• Monitor and evaluate daily workflows to ensure service levels, regulatory compliance, and quality standards are consistently met.
• Provide coaching, training, and performance feedback to help team members grow and succeed.
• Assist in the implementation of process improvements and best practices to reduce waste and improve turnaround times.
• Act as a point of contact for escalated claim issues, ensuring timely resolution and a positive customer experience.
• Collaborate with peers, internal departments, and management to maintain alignment on priorities and communicate process changes.

WHAT YOU’LL BRING:

• Deep knowledge of Long Term Care insurance products.
• Demonstrated people leadership experience in a Claims and/or Operational environment, with the ability to coach, develop, and support a high-performing team.
• Strong understanding of insurance operations, claims regulations, and documentation standards.
• Excellent interpersonal and communication skills.
• Proven ability to manage competing priorities, solve problems, and drive efficiency.
• Bachelor’s degree or equivalent combination of education and experience.
• A strong growth mindset. You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!

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