STRATEGY AND TRANSFORMATION MANAGER MORTGAGE BANKING

WHAT IS THE OPPORTUNITY?

The Strategy and Transformation Manager Mortgage Banking will be a trusted advisor and strategic partner to the EVP of Mortgage, responsible for driving key transformation initiatives, optimizing divisional operations, and ensuring seamless coordination across functions. This role will provide high-level support to the EVP, acting as a key liaison across the organization to implement strategic priorities, support executive decision-making, and foster a collaborative and high-performing culture within the Mortgage Division.

WHAT WILL YOU DO?

• Serve as a strategic thought partner to the EVP of Mortgage, providing insights, recommendations, and solutions to support the division’s goals.
• Lead the development of strategic plans and frameworks to guide the Mortgage Division’s key initiatives and growth objectives.
• Drive high.
• Oversee the execution of the transformation roadmap, managing resources, timelines, and stakeholder alignment to ensure successful delivery.
• Oversee the planning, coordination, and execution of transformation projects, ensuring they are delivered on time, within budget, and with high impact.
• Establish program governance, monitor progress, and proactively manage risks, issues, and dependencies.
• Establish and maintain operational structures, processes, and systems that support a more agile, efficient, and customer.
• Develop and track performance metrics for the division, regularly reporting results to the EVP and recommending adjustments as needed.
• Leverage data analytics to identify areas for improvement, make informed decisions, and track the success of transformation initiatives.
• Create reporting frameworks to communicate progress and outcomes to the EVP and other senior leaders.
• Identifies and analyzes quantitative data to assess program health and performance, and to define and implement actions to positively impact execution and performance.
• Act as a connector between departments, facilitating communication and alignment across Product, IT, Compliance, Operations, Sales, and the Enterprise.
• Lead cross.
• Support the EVP in preparation for executive meetings, board presentations, and other high.
• Draft executive communications, reports, and presentations that clearly articulate the Mortgage Division’s priorities, progress, and impact.
• Champion change management efforts to ensure successful adoption of new processes, tools, and technologies across the Mortgage Division.
• Develop training programs and communication strategies that prepare and support employees through the transition.
• Creates strategic focus on business readiness for transformation that identifies readiness gaps and improves stakeholder experience, aiding in strategic planning and business prioritization of transformation projects.
• Facilitates culture change through ongoing communications to partners and stakeholders reinforcing example and updating team and stakeholders on progress on key strategic priorities and initiatives.
• Build and lead a high.
• Champion a collaborative, innovative, and customer.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent Business, Finance, or a related field.
• 10+ years of experience in transformation, change management, or strategic program management within the financial services industry, ideally with a focus on mortgage or lending.

Additional Qualifications

• MBA or relevant experience.
• Proven ability to lead large scale transformation initiatives and deliver results in a complex, fast-paced environment; experience managing and mentoring teams.
• Deep knowledge of the mortgage industry, including market trends and regulatory requirements.
• Strong project management expertise (e.g., Agile, Lean) and understanding of data-driven decision-making.
• Exceptional communication skills, with an ability to distill complex information for senior executives.
• Strong interpersonal and relationship-building skills, with a collaborative mindset.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $141,830 - $263,408 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and other internal upskilling and training resources.
• Valued Time Away benefits including vacation, sick and volunteer time.
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.