ABOUT VICTORY LIVE

Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.

THE POSITION

Victory Live is seeking a Staff Software Engineer in an Engineering Lead role to provide hands-on technical leadership for our consumer-facing ticketing products. These products include white-label web storefronts, checkout experiences, and mobile applications that connect fans with live-event inventory through Victory Live’s broader ticketing platform.

This role is for an experienced engineer who can set technical direction, contribute directly to the codebase, and create the clarity a distributed team needs to deliver effectively. The B2C Engineering Lead will partner closely with Product, Design, and Engineering Leadership to translate customer and business priorities into reliable software, improve engineering execution, and evolve the platform without losing sight of the consumer experience.

RESPONSIBILITIES

• Own technical execution for Victory Live’s B2C platform across consumer web, checkout, mobile, and supporting backend services
• Lead the design and implementation of complex or high-impact initiatives while contributing directly to production code
• Establish clear technical direction, decompose product goals into executable engineering plans, remove blockers, and surface tradeoffs, dependencies, and delivery risks early
• Contribute to strategic planning, shaping the long-term technical roadmap
• Strengthen engineering execution and keep development on track across a distributed team through thoughtful planning, estimation, code review, release readiness, and follow-through
• Partner with Product and Design to improve the full consumer journey, including discovery, page performance, account experiences, checkout, payments, and post-purchase fulfillment while defining and maintaining backlog
• Own production quality for the B2C platform through observability, incident response, root-cause analysis, and continuous reliability improvements
• Improve platform scalability and resilience for concentrated, high-demand on-sales and other revenue-critical traffic events
• Participate in on-call triage and assessment when needed
• Guide the evolution of a multi-tenant, white-label platform, balancing shared capabilities with the needs of affiliates, brands, and end consumers
• Coordinate effectively across internal platform teams, contractors, and external development partners, with clear technical boundaries and accountability
• Mentor senior, mid-level, and junior engineers through code reviews, design discussions, pairing, and knowledge sharing; raise the team’s ability to make sound technical decisions independently
• Strengthen engineering standards for architecture, testing, security, documentation (engineering- and business-facing), deployment, and operational ownership
• Identify and reduce technical debt to keep systems maintainable long-term

REQUIREMENTS

• 10+ years of professional software development experience, including experience leading technical delivery for a team or major product area
• Strong proficiency in modern TypeScript and JavaScript application development, including:
• React and Next.js
• Node.js backend or serverless services
• React Native and Expo, or comparable mobile application experience
• Integration with Rails/Python backends
• SQL and relational databases such as PostgreSQL
• Strong experience building and maintaining high-traffic, consumer-facing web and mobile applications and services at scale
• Deep understanding of software engineering best practices
• Experience with cloud-native delivery platforms such as AWS and Vercel, along with containerized or serverless workloads
• Strong understanding of API design, distributed systems, authentication, caching, asynchronous workflows, and third-party integrations
• Strong foundation with the pillars of observability (logging, metrics, tracing), alerting, incident response, tools such as Datadog, Sentry, or comparable monitoring and logging platforms
• Strong foundation in comprehensive testing, unit, integration and end-to-end testing, test-driven development.
• Proven ability to own systems end to end—from architecture and implementation through deployment, production support, and continuous improvement
• Demonstrated ability to lead through influence, create clarity in ambiguous situations, and help distributed engineers work effectively as a team
• Strong product judgment and empathy for end users, with the ability to connect technical decisions to performance, reliability, conversion, and customer trust
• Excellent written and verbal communication skills, including the ability to explain technical tradeoffs to product and business partners
• Experience with e-commerce, checkout, payments, marketplaces, ticketing, or multi-tenant SaaS platforms is a plus

OUR VALUES

We build the systems that power live event ticketing, and we hold a high bar for how we do it. Four principles run through everything:

• Quality of life. Sustainable processes over heroics. We build resilient teams and systems, share ownership, and avoid creating single points of failure.
• Quality of code. Clarity over cleverness. If a teammate needs a long explanation to follow your code, it needs simplifying. Tests prove your work; they aren't optional.
• Protection of production. Every change is reviewed, tested, and observable. We build with monitoring in mind from day one so we find problems before our users do.
• Shared knowledge. We have a distributed workforce, with both remote and in-office team members working across time zones, so we communicate in the open. Questions go in channels, not DMs, and one answer becomes shared knowledge.

BENEFITS & PERKS

• Comprehensive medical coverage
• 100% employer-paid dental, vision, life, and disability insurance
• 401(k) with company match
• Paid parental leave
• Paid time off and company holidays
• Employee wellness and professional development opportunities

Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or any other characteristic protected by state, local, or federal law.