Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

Overview

How you can make a difference

As a Senior Site Reliability Engineer at HealthEquity, you'll play a critical role in ensuring the platforms our members depend on remain reliable, resilient, and secure. Millions of people trust HealthEquity to manage their HSAs, FSAs, HRAs, and other benefits — and the systems behind that experience need to be available when members need them most, whether that's during open enrollment, tax season, or a routine claim submission.

You'll own operational readiness for key services, drive reliability initiatives that reduce risk and toil across teams, and serve as a technical leader whose decisions directly shape the stability and scalability of our platforms.

What you’ll be doing

• Leading reliability improvements for critical services and influencing adjacent teams on production best practices
• Independently driving complex reliability initiatives, including root cause resolution and long-term corrective actions
• Designing resilient, scalable systems with appropriate failure handling, observability, and recovery strategies
• Actively participating in architecture reviews to ensure operational scalability and service resilience
• Owning service-level operational readiness, SLOs, and incident quality for key platforms or services
• Strengthening operational controls while balancing delivery speed and risk
• Applying AI to improve debugging, automation, and operational insights — while modeling effective and responsible use for others
• Mentoring engineers and helping elevate team capability in reliability engineering practices
• Influencing team practices and coordinating effectively during incidents and cross-functional operational events
• Participating in on-call as needed, owning production health and SLOs, and improving reliability and MTTR across teams

What you will need to be successful

• 8+ years of experience with complex production ownership in SRE, infrastructure engineering, or related disciplines
• Advanced proficiency in distributed systems troubleshooting and performance tuning
• Experience with cloud infrastructure platforms and tooling (Azure, Terraform, Kubernetes/AKS, or equivalent)
• Experience with CI/CD pipelines (Azure DevOps, GitHub Actions, or equivalent)
• Experience with observability, monitoring, and incident management tools (Dynatrace, PagerDuty, or equivalent)
• Experience applying AI/ML tools to improve debugging, automation, or operational insights (e.g., anomaly detection, automated root cause analysis, AI-assisted coding tools)
• Strong coding/scripting skills in Python, PowerShell, Go, Bash, or similar languages, with the ability to mentor others in software reliability best practices
• Demonstrated ability to independently own service-level reliability decisions, incident management, and operational excellence
• Deep expertise in cloud-native architectures, high-availability systems, and fault-tolerant design patterns
• Experience analyzing complex systems holistically and making data-driven decisions to improve uptime and performance
• Degree in Computer Science, Information Technology, Engineering, or related field a plus, but not required

#LI-Remote

This is a remote position.

Salary Range

$120500.00 To $157000.00 / year

Benefits & Perks

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Onboarding & Travel

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience. Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations.

This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.

Why work with HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace.

HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview.

At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path.

HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.