Job Title: Senior Operations Analyst

Location-Type: Remote (EST/CST hours)

Start Date: ASAP

Duration: Contract, 12 months (potential for extension or conversion)

Compensation Range: $55-66/hr W2

Benefits: Eligible for Health, Dental, Vision, and 401K

Visa Sponsorship: Not eligible for visa sponsorship

Job Description:

This role serves as the dedicated operational owner of the client's third-party data vendor ecosystem, providing governance, license management, vendor performance oversight, and actionable recommendations that allow the broader data and systems team to focus on higher-value strategic work.

Job Summary

• Own day-to-day vendor relationships across a portfolio of third-party data and enrichment providers, including recurring touchpoints, escalations, and quarterly business reviews.
• Maintain the contract and renewal calendar in partnership with Procurement, coordinating renewals, amendments, and proactive planning for upcoming decisions.
• Govern license utilization across the vendor portfolio, tracking provisioning and deprovisioning, identifying underuse, and recommending right-sizing opportunities.
• Build and maintain lightweight vendor scorecards covering data quality, coverage, utilization, service performance, cost, and delivery against contractual commitments.
• Serve as the escalation point for vendor-related support issues, driving troubleshooting to resolution and engaging internal technical or data experts when needed.
• Identify capability overlap, gaps, and underutilized spend across the vendor portfolio and package findings into clear recommendations for leadership review.
• Maintain a centralized source of truth for vendors, contracts, licenses, spend, capabilities, open issues, and upcoming decisions.

Minimum Requirements:

• 4-7 years of relevant experience in vendor management, data operations, business operations, RevOps/Sales Ops, or procurement operations.
• CRM experience
• Experience with ServiceNow for ticket and escalation management.
• Hands-on experience with at least one major third-party B2B data or enrichment vendor - ZoomInfo, Clay, Lusha, LeadIQ, Experian, Dun and Bradstreet, or Apollo.
• Experience managing SaaS or data vendor relationships end-to-end, including contracts, renewals, license governance, and performance management.
• Working knowledge of data quality concepts such as coverage, accuracy, match rates, enrichment, and data licensing.
• Strong cross-functional communication skills with the ability to engage both technical and non-technical stakeholders effectively.
• Background in B2B SaaS strongly preferred.

Preferred Qualifications:

• HubSpot experience
• Familiarity with Omnea procurement software.