Company Description

ServiceNow began when engineer Fred Luddy wrote code to automate a tedious task for his coworker, Phyllis. Her reaction inspired a larger mission: free people from busywork so they can focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500® work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together, and we are just getting started.

Join us to put AI to work for people.

Armis from ServiceNow protects the full attack surface and helps organizations manage cyber risk exposure in real time. Together with ServiceNow Security and Risk capabilities and Identity Security capabilities from Veza, Armis helps secure every asset and identity, including AI agents, across complex environments. The result is a foundation for autonomous defense for the Agentic Enterprise, grounded in security, operational, and business context.

Job Description

As a Sr. Manager, Solution Consulting (Operational Technology and Cyber-Physical Systems, OT/CPS), you will lead a global team of Solution Consultants focused on ServiceNow's OT/CPS portfolio, including Armis OT visibility and security, Cyber Asset Security, and USEM for OT. This is a player-coach role: you will set the technical pre-sales strategy, develop a high-performing team, and personally engage in the most strategic customer opportunities.

Success in this role means scaling ServiceNow's OT/CPS business by building a world-class solution consulting team, improving the quality and consistency of technical sales execution, and helping customers connect industrial operations, cyber risk, and business impact across complex environments.

What you'll do...

• Team leadership and talent evaluation
• AI-native leadership
• Sales support and strategy
• Customer engagement
• Cross-functional collaboration
• Continuous improvement

Qualifications

To be successful in this role you have:

• A bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent work experience.
• Proven experience in solution consulting, sales engineering, or technical sales, preferably in cybersecurity, OT/ICS security, or industrial technology.
• Experience managing and developing technical pre-sales teams, including assessing talent, setting standards, and coaching to improve.
• Deep knowledge of OT/ICS environments, protocols, and architectures, including the Purdue model and segmentation, as well as OT security and asset visibility.
• Familiarity with OT regulatory and standards frameworks (NIS2, NERC CIP, IEC 62443, CIRCIA, etc.).
• A demonstrated AI-native mindset: hands-on use of generative and agentic AI in your own work, and a track record of driving AI adoption on a team.
• Excellent communication and presentation skills for both technical and executive audiences.
• A strong customer focus and the ability to build relationships with senior stakeholders.
• An analytical mindset, with the ability to use data and metrics to drive decisions.
• A proactive, self-driven approach in a fast-paced, dynamic environment.
• Willingness to travel up to 40% of the time on average.

Additional Information

For positions in this location, we offer a base pay range of $175,000-$210,000, plus equity when applicable, variable or incentive compensation, and benefits. Sales positions generally include a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location. Benefits include health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location of the role and may change based on work location.