Sr manager, hospitality & events

Job Description

Senior Manager, Registration & Database (Global Visa Program) MKTG Sports + Entertainment is seeking a Senior Manager, Registration & Database to lead the build, management, and year-round ownership of the global registration platform supporting Visa’s sports hospitality programs. This role is ideal for someone who has moved beyond general event planning and is now a true registration specialist — someone who understands platforms, data, workflows, and communication at a deep operational level.

You will serve as the anchor for registration operations, ensuring accuracy, consistency, and strong execution across global programs.

What You’ll Own

• End-to-end ownership of the global registration platform, including builds, updates, data structure, and workflow accuracy
• Creation and review of registration copy, guest communications, and program descriptions
• Year-round leadership of the registration team’s workload, priorities, and support for Visa programs
• Management of customer database systems tied to registration, ensuring data quality and scalability
• Daily registration operations including guest list management, attendee communications, and inquiry resolution
• Registration reporting, dashboards, and client-ready materials (guest lists, itineraries, collateral)
• Cross-functional alignment with event operations, guest experience, merchandise, and ticketing teams
• Support for global merchandise operations including branding alignment, inventory tracking, and worldwide fulfillment
• Clear communication of timelines, status, and next steps during client calls and internal meetings
• Continuous improvement of registration processes, tools, and communication workflows

What You Bring

• 5+ years in registration management, database management, ticketing operations, or program operations
• Strong experience with registration platforms, websites, or customer data systems
• Excellent writing skills for registration copy, guest communications, and system content
• High comfort working with structured data, tracking progress, and maintaining accuracy
• Experience supporting senior leaders, executives, or high-profile clients
• Strong organizational skills with the ability to manage multiple programs and communication streams

Why This Role Matters

Visa’s global hospitality programs rely on a consistent, accurate, and scalable registration system. This role is the operational backbone — ensuring guests receive the right information, the right access, and the right experience every time. You will be the decision maker, the platform owner, and the person who keeps the entire registration ecosystem running smoothly.

Salary and Benefits

The annual salary range for this position is $62,500–$80,000 annually. We base placement within the salary range on a variety of factors, including relevant experience, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Benefits available with this position include: Medical, vision, and dental insurance, Life insurance, Short-term and long-term disability insurance, 401k, Flexible paid time off, At least 15 paid holidays per year, Paid sick and safe leave, and Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

About MKTG Sports + Entertainment

MKTG S+E is a global agency that harnesses the power of sports and entertainment for brands. For over 20 years, we've ignited fandom and innovated activation in the world of sports and entertainment to make something worth noticing, engaging, liking, sharing and remembering.

We leverage deep INSIGHTS and our network of seasoned & creative team members to create IMPACT between properties, fans & brands. Today, we help brands move at THE SPEED OF FANS which means we aim to know fans better than they know themselves.

Inclusion and Diversity

We’re proud to be different and that starts with our people. To us, representation means more than just diversity, it means true equity. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing.