Special operations manager (som) - eastern us

Lead Through Change. Build Strong Teams. Deliver Results Join our leadership team and help transform hotels across our growing portfolio. As a Special Operations Manager, you'll travel where you're needed most, leading teams, solving operational challenges, improving performance, and creating exceptional experiences for guests and employees alike.

Pay: $55,000 - $65,000 salary per year (based on experience) + commission eligibility

Benefits: Benefits, PTO, and 401(k) available

Job Description

Job Title: Special Operations Manager
Reports to: Regional Vice President (RVP)
FLSA Status: Exempt
Location: Field-Based, Multi-State Travel (up to 90%)
Direct Reports: 8+, depending on assignment
Department: Property Operations

JOB SUMMARY:

The Special Operations Manager (SOM) temporarily fills the role of General Manager at assigned hotel locations during transitions such as vacancies, new acquisitions, or performance turnarounds. While on assignment, the SOM is fully responsible for all property operations, team performance, and guest satisfaction. This is a hands-on leadership position that requires travel, flexibility, and a deep understanding of hotel operations. The SOM plays a critical role in stabilizing properties, rebuilding teams, and setting hotels up for long-term success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily operations of the assigned property, ensuring service excellence, safety, cleanliness, and compliance.
• Deliver an exceptional guest experience, resolving service issues and maintaining high satisfaction.
• Conduct curb-to-room property walks to assess maintenance, housekeeping, and front desk performance.
• Recruit, train, and lead property staff during the assignment period.
• Maintain all required paperwork, including hiring documents, schedules, and payroll reports.
• Review and approve financial documents, monitor revenue, and manage expenses within budget.
• Implement inventory controls and labor management strategies to drive profitability.
• Build relationships with local businesses and the surrounding community.
• Ensure compliance with federal, state, and local regulations, including OSHA, EEOC, and Wage & Hour laws.
• Support company programs and initiatives, including operational rollouts and transition planning.
• Partner with leadership to prepare the property for handoff to the incoming permanent General Manager.
• Be knowledgeable in and follow all J&P programs.
• Perform other job duties as assigned.

QUALIFICATIONS:

• 2-5 years of General Manager experience.
• Success in managing a single-unit business, ideally within hospitality, service, restaurants, or retail setting.
• Strong leadership and coaching skills.
• Familiar with local, state, and federal employment laws and basic HR practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong organizational and time management skills.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Clear verbal and communication skills.
• Good judgement and decision-making skills.
• High School Diploma or equivalent required; College degree is a plus.

EXPECTATIONS:

• Travel required up to 90%, including overnight and multi-week assignments.
• Must have a flexible schedule, including availability on nights, weekends, and holidays as needed.
• Valid driver’s license and Real ID-compliant ID required.
• Must have reliable transportation.
• Must maintain a neat, professional appearance appropriate for a hotel environment.
• Must be 18 years of age at the time of hire and legally authorized to work in the United States without current of future visa sponsorship.
• Employment is subject to E-Verify verification.
• Must be able to successfully pass a criminal background check in accordance with applicable federal, state, and local laws and company policy.

PHYSICAL REQUIREMENTS:

• Must be able to use a computer and phone for extended periods.
• Must be able to stand, walk, and climb stairs for long periods.
• Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance.
• Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff.
• Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
• Must be able to perform the essential job functions with or without reasonable accommodation.

This position has been posted in multiple locations to attract qualified candidates across the region. Only one vacancy will be filled. J&P Hospitality is an Equal Opportunity Employer. We are committed to creating a workplace where all applicants and employees are treated with respect and fairness. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, pregnancy, national origin, age, disability, veteran status, genetic information, or any other status protected by law. J&P Hospitality participates in E-Verify. After an offer of employment is accepted, we will verify the identity and employment eligibility of all new hires as required by federal law. Applicants must be legally authorized to work in the United States.