Job Details:

Role: ServiceNow Team Lead

Location: Remote (USA)

Type: Contractual.

Job Description:

We are seeking an experienced ServiceNow Team Lead to guide the technical direction, delivery execution, and day-to-day operations of our ServiceNow platform team. In this hybrid role, you will balance technical leadership with team management--mentoring developers and administrators, overseeing sprint execution, and collaborating with cross-functional stakeholders to architect scalable, high-performing platform solutions that drive business outcomes.

Key Responsibilities

Team Leadership & Delivery Management

Direct and mentor a team of ServiceNow developers, system administrators, and business analysts, fostering technical growth and operational excellence. Manage Agile/Scrum delivery processes, including sprint planning, daily stand-ups, backlog grooming, code reviews, and release deployment oversight. Serve as the primary technical point of contact for platform initiatives, aligning technical capacity with business priorities and deadlines.

Solution Architecture & Technical Governance

Partner with enterprise architects and product owners to design scalable ServiceNow technical solutions while prioritizing Out-Of-The-Box (OOTB) capabilities. Establish and enforce development standards, code quality checks, script reviews, and update set/instance deployment governance. Oversee instance administration strategy, including cloning schedules, platform upgrade planning, patch releases, and Automated Test Framework (ATF) suites.

Stakeholder Collaboration & Platform Operations

Translate strategic business goals into technical roadmaps and actionable implementation backlogs. Identify technical debt, system performance bottlenecks, and architectural risks proposing clear remediation strategies. Manage vendor relationships, platform licensing alignment, and third-party integration standards across core enterprise tools.

Required Qualifications

• Experience: 6+ years of hands-on ServiceNow development and administration experience, with at least 2+ years in a technical lead, team lead, or senior developer capacity.
• Technical Mastery: Deep proficiency in JavaScript, HTML/CSS, GlideScripting, Flow Designer, IntegrationHub, REST/SOAP APIs, MID Server configurations, and Update Set management.
• Core Modules: Hands-on experience architecting and supporting core ServiceNow IT Service Management (ITSM: Incident, Problem, Change, Request) suites.
• Configuration Management & IT Operations (CMDB, CSDM, Discovery).
• Asset Management (ITAM / HAM / SAM).
• Methodology: Proven leadership in Agile/Scrum delivery environments using tools like Jira, Azure DevOps, or ServiceNow SPM/Agile.

Certifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• At least one Certified Implementation Specialist (CIS) certification (e.g., ITSM, Discovery).
• ITIL v4 Foundation certification.

Preferred Qualifications

• Experience leading platform upgrade cycles or multi-instance consolidation/merge projects.
• Certified Scrum Master (CSM) or equivalent leadership certification.
• Strong executive communication skills with a track record of bridging the gap between technical execution and business strategy.