Job Title: ServiceNow - SPM Developer

Location: Frisco, TX/Morrisville, NC/Melbourne, FL (Remote)

Job Type: Fulltime

Pay Range: USD 100k-106k/annum

Job Description:

Key Responsibilities:

• Design, develop and customize ServiceNow Strategic Portfolio Management (SPM).
• Configure SPM applications like Innovation & Demand Management, Project Portfolio Management, Resource management & timecard, Financial management, Strategic Planning workspace, Resource management workspace, Project portfolio workspaces.
• Developing, designing and rolling out new application modules, workflows and catalog requests.
• Adapt existing or new methodologies and procedures to create possible solutions to complex problems.
• Develop integrations with third-party systems using REST, SOAP, and MID Server.
• Data migration experience in migrating active/inactive records.
• Participate in code reviews and ensure adherence to standards.
• Automate workflows using Flow Designer and/or Business Rules, Script Includes, Client Scripts, etc.
• Build, customize, and manage specialized AI agents that can autonomously perform tasks like case triage, information gathering, and automated customer communication.
• Troubleshoot and resolve technical issues and provide ongoing support.
• Ensure compliance with ServiceNow best practices and platform governance.
• Use considerable judgment to determine solution and seek guidance on complex problems.
• Determine methods and procedures on new assignments and collaborate with other team members.

Preferred Skills:

• Certified System Administrator
• Certified Application Developer
• CIS – Strategic Portfolio Management Micro certification – Platform Analytics
• ITIL certification

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