Job Description: Offshore ServiceNow Security Operations Architect

Required Experience

At least 5 years of hands-on ServiceNow development experience specifically involving ServiceNow Risk, Security Operations, or security-related solutions. Demonstrated experience implementing, configuring, customizing, and supporting one or more of the following: ServiceNow Vulnerability Response, ServiceNow Security Incident Response. Experience serving as a ServiceNow solution architect, technical architect, technical lead, or senior developer on enterprise implementations. Strong understanding of ServiceNow platform architecture, application development, integrations, security, data modeling, workflow design, and platform governance. Experience designing solutions that are scalable, maintainable, upgrade-safe, and aligned with ServiceNow leading practices.

Required Certifications

At least one of the following ServiceNow implementation certifications: CIS – Vulnerability Response, CIS – Security Incident Response, CIS – Risk and Compliance. At least one of the following platform certifications: Certified System Administrator, Certified Implementation Specialist – Data Foundations.

Key Responsibilities

• Lead the technical architecture and solution design for ServiceNow Security Operations and Risk capabilities.
• Translate business, cybersecurity, risk, compliance, and operational requirements into ServiceNow solution designs.
• Configure and develop ServiceNow applications supporting Vulnerability Response, Security Incident Response, Risk and Compliance, or related security processes.
• Identify opportunities to use out-of-the-box ServiceNow functionality before introducing customization.
• Assess the impact of platform upgrades, application upgrades, security patches, and ServiceNow release changes.
• Support defect resolution, performance troubleshooting, integration failures, and production incidents.
• Prepare and maintain architecture diagrams, technical design documents, interface specifications, configuration documentation, and operational support procedures.
• Communicate risks, design decisions, constraints, and dependencies clearly to both technical and nontechnical stakeholders.

Expectations

The resource should be able to:

• Work effectively with limited supervision.
• Lead technical discussions with U.S.-based stakeholders.
• Explain complex design decisions clearly.
• Challenge requirements constructively when they conflict with platform leading practices.
• Balance out-of-the-box functionality with necessary customization.
• Diagnose complex platform and integration issues.
• Provide practical direction to developers and administrators.
• Deliver complete, documented, production-ready solutions.