ServiceNow QA Tester

Department: Quality Assurance Testing

Employment Type: Full Time

Location: Remote

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

Nüvitek is seeking a ServiceNow QA Tester with at least 3 years of experience in software testing and Agile environments to test ServiceNow applications, validate workflows, develop test cases, and track defects. The ideal candidate has experience with functional, regression, integration, and user acceptance testing, with familiarity with test automation tools. Candidates must have an active Secret security clearance and a bachelor’s degree in a related field.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

What you will do

• Execute functional, regression, integration, and user acceptance testing (UAT) for ServiceNow applications and workflows.
• Develop, document, maintain, and execute detailed test cases and UAT scripts based on business requirements and acceptance criteria.
• Perform manual testing of forms, reports, configurations, workflows, and role-based access controls.
• Execute and maintain automated tests using ServiceNow Automated Test Framework (ATF) or comparable test automation tools, as applicable.
• Validate application enhancements, defect fixes, integrations, data updates, and release changes across development and test environments.
• Identify, document, track, and retest defects through resolution.
• Collaborate with business analysts, developers, and stakeholders to clarify requirements, confirm expected outcomes, and resolve testing issues.
• Support UAT coordination, release readiness, production validation, and the collection of test evidence.
• Maintain accurate testing documentation and ensure results align with applicable security, compliance, and project requirements.
• Participate in Agile ceremonies, sprint activities, and release planning to support quality delivery.

What you will bring

• U.S. citizenship and an active Secret security clearance.
• At least 3 years of experience in software testing, quality assurance, or test engineering.
• At least 3 years of experience testing ServiceNow applications or comparable enterprise workflow platforms.
• At least 3 years of experience working in Agile delivery environments, including user stories, acceptance criteria, and sprint ceremonies.
• A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Hands-on experience developing and executing test cases, documenting results, identifying defects, and validating fixes.
• Experience performing functional, regression, integration, and user acceptance testing.
• Familiarity with workflow dependencies, system integrations, data validation, and role-based access controls.
• Strong analytical, problem-solving, communication, and collaboration skills.
• Exceptional attention to detail and a commitment to thorough test coverage, accurate documentation, and clear defect reporting.
• The ability to work independently, prioritize competing tasks, adapt to changing requirements, and take ownership of assigned deliverables.
• Sound judgment in resolving issues independently and escalating concerns when appropriate.

It would be great if you also had

• Experience with ServiceNow Automated Test Framework (ATF) or other test automation tools.
• ServiceNow Certified System Administrator (CSA) certification.
• ISTQB Certified Tester Foundation Level (CTFL) certification.
• Experience supporting federal technology programs or working in environments with applicable security and compliance requirements.
• Experience supporting enterprise application enhancements, software releases, and workflow changes.

Benefits

Nuvitek is proud to offer a comprehensive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off

Equal Opportunity Employer Statement

Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

AI & Interview Technology Disclosure

Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.