Servicenow implementation analyst

Our client, a Retail Pharmacy company, is looking for a ServiceNow Implementation Analyst for their Remote location.

Responsibilities:

• Support our system rollout from planning through go-live.
• The role will lead and coordinate user acceptance testing, including building and executing test scripts and tracking defects to resolution.
• They'll also develop and deliver end user and administrator training materials, and support the overall administrative and operational tasks tied to implementation, like documentation, coordinating with stakeholders, and tracking project milestones.

Ideal candidates have hands-on ServiceNow configuration or admin experience, strong attention to detail for testing, and solid communication skills for training delivery. The ServiceNow Implementation Contractor will support a large-scale ServiceNow rollout from planning through go-live and hypercare. This role combines User Acceptance Testing (UAT), training development and delivery, implementation coordination, documentation management, and basic ServiceNow administration functions.

User Acceptance Testing (UAT):

• Develop UAT plans, test scenarios, and detailed test scripts aligned to business requirements.
• Coordinate and facilitate UAT sessions with business users and stakeholders.
• Execute test scripts, log defects, and track issues through resolution and retest.
• Report on UAT progress, pass/fail rates, and readiness for go-live.

Training and Enablement:

• Create end-user guides, quick reference sheets, and administrator documentation.
• Develop training materials and job aids tailored to different user groups.
• Deliver live or virtual training sessions and support knowledge transfer.
• Gather feedback and update training content as the platform evolves.

Implementation Operations and Administration:

• Support day-to-day implementation activities, including task tracking, status updates, and milestone management.
• Maintain project documentation such as requirements, test results, decision logs, and release notes.
• Coordinate between developers, process owners, and business stakeholders to keep work moving.
• Assist with change management activities, communications, and go-live readiness checklists.
• Provide hypercare support during and after launch, triaging user questions and issues.

ServiceNow Platform Support:

• Perform basic configuration and administrative tasks as needed (e.g., user and group setup, form and workflow validation, catalog or ticket testing).
• Validate that configurations, integrations, and workflows work as designed in non-production and production environments.
• Escalate technical issues to the development team with clear reproduction steps.

Requirements:

• HR Ops preferred.
• High School Diploma or GED required.
• ServiceNow Administration / Configuration Experience: Minimum 2+ years of ServiceNow administration or implementation support experience.
• User and group management experience.
• Form validation experience.
• Workflow testing experience.
• Service catalog management and testing experience.
• Experience supporting system implementations from testing through production deployment.
• User Acceptance Testing (UAT): End-to-end UAT lifecycle experience.
• Experience creating and executing test scripts.
• Defect tracking and issue management experience.
• Retesting and validation of resolved defects.
• Experience coordinating testing activities with business stakeholders.
• Training & Change Enablement: Experience developing user guides and job aids.
• Knowledge transfer and end-user support experience.
• Experience delivering virtual and/or instructor-led training.
• Ability to communicate technical processes to non-technical audiences.
• Experience supporting adoption and go-live readiness activities.
• HR Operations or HR Systems experience.
• Healthcare industry experience.
• ServiceNow implementation project experience.
• Go-live and hypercare support experience.
• Experience working with cross-functional business and technical teams.

This role is heavily focused on implementation execution, testing, training, and go-live support rather than long-term ServiceNow platform administration.

Why Should You Apply?

• Health Benefits.
• Referral Program.
• Excellent growth and advancement opportunities.