Job Title: ServiceNow - HRSD Developer

Location: Frisco, TX/Morrisville, NC/Melbourne, FL (Remote)

Job Type: Fulltime

Pay Rate: USD 105k-106k/yr

Job Description:

Key Responsibilities:

• Design, develop, and implement solutions within the ServiceNow HR Service Delivery (HRSD) module.
• Working experience on HRSD related projects work on HR Service, Lifecycle events, employee journeys, HR agent Workspace, Agent Chat, Reports Dashboard etc. based solution design and configuration.
• Knowledge of business processes in scope (e.g. HR onboarding, payroll, procurement, etc.).
• Employee Center, Virtual Agent, Knowledge Management, Case Management Document Generation, Journey acceleration, Workday integrations, Manager Hub, Onboarding module, and Lifecycle events.
• Analyze business requirements and translate them into technical solutions within the ServiceNow platform.
• Design, code, debug, document, and maintain custom applications and integrations within the ServiceNow platform.
• Create and manage reports, dashboards, homepages, and database views to provide actionable insights to IT leadership.
• Lead platform upgrades, feature additions, and new module implementations to maximize ServiceNow utilization.
• Develop, integrate, and implement ServiceNow solutions, ensuring scalability and alignment with business needs.
• Customize and enhance ServiceNow workflows, forms, UI components, and business rules to support enterprise IT initiatives.
• Collaborate with stakeholders, engineering teams, and product owners to gather business requirements and translate them into technical solutions.
• Develop work instructions, technical documentation, and knowledge base articles to support internal teams.

Required Skills & Certifications:

• Previous experience on HRSD related projects work on configuring complex HR Services, Lifecycle events, employee journeys, HR agent Workspace, Agent Chat, Reports & Dashboard etc. based solution design and configuration.
• Integration with Workday, SuccessFactors, Reporting tools like Power BI, etc.
• Strong understanding of Employee Center or Employee Center Pro.
• Experience with ServiceNow Mobile App for HRSD.
• Familiarity with ServiceNow integration tools and techniques.
• Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare).
• Excellent communication and documentation skills.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist – HRSD

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