Job Description

We are GDIT. As a leading IT and mission services provider for the government, we empower organizations to realize their potential. At GDIT, you can own your opportunity to make an impact by transforming obstacles into innovative solutions.

We are currently seeking a ServiceNow Developer / Administrator to join our team supporting the Centers for Medicare & Medicaid Services (CMS). CMS has a strong focus on innovation, automation, and leveraging the full potential of the ServiceNow platform. This role is ideal for someone with a strong foundation in ServiceNow administration and some hands-on development experience who is ready to grow into more complex work.

Work visa sponsorship will not be provided for this position.

Your Impact

As a ServiceNow Developer/Administrator, you will help maintain, enhance, and support the ServiceNow platform to ensure reliability, usability, and compliance with best practices.

Key responsibilities include:

• Monitor system performance, troubleshoot incidents, and work with senior developers to resolve complex issues.
• Perform day-to-day administration of service requests on the ServiceNow platform.
• Maintain CMDB and discovery accuracy through updates, reporting, and routine data quality reviews.
• Configure and develop basic to intermediate-level functionality using Business Rules, Client Scripts, Script Includes, and Flow Designer.
• Assist in building simple integrations using Integration Hub or scripted REST APIs under the guidance of senior developers.
• Create and maintain clear technical documentation for configurations, updates, and small development tasks.
• Stay informed on ServiceNow platform updates and features.
• Identify opportunities to streamline administrative tasks and improve platform usability.
• Stay updated on emerging trends and advancements in ServiceNow to recommend and implement innovative system improvements.

Required Qualifications

To be successful in this role, candidates should have the following:

• 3–5+ years of experience supporting or developing on the ServiceNow platform.
• Working knowledge of JavaScript and ServiceNow scripting fundamentals.
• Hands-on experience with core platform components such as:
• Business Rules, UI Policies, Client Scripts
• Service Catalog and basic workflows/Flow Designer
• CMDB fundamentals
• Ability to troubleshoot issues logically and work collaboratively to solve problems.
• Strong communication and documentation skills.
• Experience working in Agile/Scrum environments.

Preferred Qualifications

While not required, these qualifications are a plus:

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
• Certified System Administrator (CSA) certification.
• Additional ServiceNow certifications or micro-certifications (Flow Designer, Service Catalog, etc.).
• Familiarity with REST APIs and basic integration concepts.
• Understanding of ITIL concepts.
• Some experience with Performance Analytics, reporting, or Dashboard creation.

Location

Remote

Clearance Level

Requires the ability to pass a CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years in order to obtain a Public Trust.

What GDIT Can Offer You:

• Full-flex work week to own your priorities at work and at home, with core work hours Monday – Friday 9:00 AM ET – 3:00 PM ET
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• Challenging work that makes a real impact on the world around you
• Remote work

Salary

The likely salary range for this position is $97,968 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans