Service desk coordinator

We are seeking a highly organized and customer focused Service Desk Coordinator to support the daily operations of the IT Service Desk. This role is responsible for coordinating ticket flow, monitoring service levels, supporting technician scheduling, communicating with users, and ensuring timely resolution of IT support requests.

The ideal candidate is proactive, detail oriented, and capable of managing multiple priorities in a fast paced technical environment while maintaining excellent customer service standards.

Benefits

Why Join Black Birch Technology Group?

• Competitive salary package.
• Paid sick days.
• Private health insurance.
• Christmas bonus.
• Performance-based incentives.
• Continuous training and professional development opportunities.
• Opportunity to obtain and expand industry-specific technical certifications.
• Opportunities for career growth within a growing organization.
• Remote work environment.
• Opportunity to work directly with U.S.-based clients and modern security technologies.
• Exposure to access control, CCTV, networking, intercom, and integrated security platforms.
• Supportive culture that values employee well-being and professional growth.