Role Overview

We’re looking for a Senior Digital Producer who is more than a relationship-keeper, someone who is a genuine strategic partner to our clients. This is a retainer-focused role: you’ll own a portfolio of ongoing client accounts, not just one-off projects. You understand digital. You can speak credibly about web platforms, CMS, performance, SEO, and digital marketing strategy. You brief delivery teams clearly enough that things actually get built right. And you don’t wait for clients to come to you with problems, you proactively see where they can grow, and you bring those ideas to them. This is not a project coordination role. This role is about owning the client relationship at a strategic level: understanding their goals, spotting opportunities, managing their retainer budget wisely, and making sure the work we deliver actually moves their business forward.

Webflow knowledge is required. You need to understand the platform and how websites are structured and delivered in Webflow so you can successfully scope, brief and manage work across our design and development teams. Ideally, you’re also comfortable working directly in Webflow and can jump in to make smaller content, CMS or site updates yourself when needed.

About N4 Studio

N4 Studio is a global digital agency of around 60 people, specialising in Webflow design, development, and growth. We hold the distinction of being Webflow’s number one agency partner in the world, a position that gives our team direct access to Webflow’s product roadmap, early feature previews, and close collaboration with their global team. We operate fully remote, with clients and teammates across New Zealand, Australia, North America, the UK and EU. Our culture is built for international collaboration: clear communication, shared ownership, and a genuine respect for people doing great work regardless of where they are located. This is a real opportunity to join a high-performing, fast-scaling agency at a senior level, with direct impact on how our Client Success function grows. You’ll have a genuine seat at the table, not just executing, but shaping how we work.

Who You Are

• 5+ years in a digital or creative agency, with at least 2 years in a senior Digital Account Management, Client Success, or Digital Producer role
• A proven track record managing retainer accounts, not just projects, with the ability to grow and deepen relationships over time
• Commercially sharp, with a clear instinct for spotting upsell and expansion opportunities and presenting them naturally to clients
• Technically credible in conversations about web platforms, CMS, performance, SEO/AEO, and digital marketing strategy
• Strong Webflow knowledge, with a solid understanding of the platform and how Webflow websites are structured and delivered
• Ideally, hands-on enough in Webflow to navigate builds and make smaller updates independently
• A strong communicator and natural relationship-builder across both client and internal stakeholders
• Calm and structured when priorities shift, with the ability to juggle multiple accounts without anything falling through the cracks
• Experienced with tools like Webflow, Figma, Slack, and project management platforms
• Comfortable working across time zones and collaborating with teammates and clients globally
• Full professional English proficiency required; resume must be submitted in English

What You'll Be Doing

• Owning a portfolio of retainer clients (N4+) as their primary strategic contact at N4 Studio
• Leading roadmapping, prioritisation, and performance reviews across your accounts
• Translating client goals into clear, actionable briefs for design, development, and content teams
• Using your Webflow knowledge to effectively scope, brief and manage work being delivered across the platform
• Making smaller updates directly in Webflow where appropriate, while knowing when work needs to be briefed into the wider design or development team
• Proactively identifying and driving account expansion opportunities, including Webflow’s Optimise and Analyse products, and presenting them as natural recommendations
• Managing retainer budgets month by month, scoping work accurately and catching scope or budget risks early
• Running regular governance calls and producing reporting that clients actually find valuable
• Contributing to how the Client Success function operates, including improving how we scope, brief, and track delivery
• Staying current on digital marketing trends, particularly in SEO/AEO and web performance, to bring informed perspective to client conversations

N4 is a global team working across multiple regions and time zones. For this role, we’re looking for someone based in either the ET, CT, or PT time zone to support our North American client base while maintaining as much crossover as possible with our wider global team. Given our global team, there may occasionally be a need to join meetings outside of your standard working hours. We’re open to discussing your preferred working hours, while ensuring enough crossover with your clients and the wider team. We’re open to either full-time employment or a contract arrangement for the right person. We look forward to hearing from you!