Senior virtualization engineer - managed services

CDW’s vision is to be THE national provider of Managed Services. We will achieve this reputation by continuing to delight our customers and being the employer of choice for highly motivated and talented engineers. Engineers at CDW are responsible for the development and delivery of our Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including solution design and implementation, problem resolution, and technical change implementation for Managed Services clients. Engineers at CDW are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills.

What You Will Do

• Provide innovative technical solutions to complex hardware/software problems.
• Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.
• Understand and Deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
• Understand and follow the processes and procedures defined in the CDW ManS Standard Operating Procedures manual (SOP).
• Provide detailed and effective communication to internal and external customers.
• Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
• Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.
• Conduct throughput analysis, problem solving, and infrastructure planning.
• Participate in various projects intended to continually improve/upgrade technology infrastructures.
• Create and execute test plans to meet project requirements for assigned components.
• Identify and communicate potential opportunities for cross-selling to the sales team.
• Provide high quality content deliverables using the appropriate document templates.
• As a Senior Engineer provide technical services with no supervision from Supervisors, Team Leads, or Technology Owners.
• Ability to follow through with tasks, projects, troubleshooting with no supervision.
• Serve as technical point of contact on customer engagements, and internal projects.
• Conducts/lead design workshops for complex designs to meet customer, business and technical objectives.
• Proactively develop plans and activities to avoid problems.
• Educate the customer on solutions as appropriate throughout the life of the service.
• Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
• Perform scopes of work as detailed in the implementation plans assigned (system builds, test plans, documentation, training, etc.).
• Handle several tasks simultaneously (ie: pre-sales, troubleshooting, maintenance, and responding to emergencies).
• Communicate with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
• Respond to all customers professionally and courteously and relay any customer questions or concerns to manager.
• Demonstrate and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way.
• Assist in creating and documenting policies and procedures.
• Understand SLAs in a production environment and proactively strive to meet the commitments.
• Provide support to Service Account Managers, Project Managers and product developers.
• Contribute to written proposals and technical documentation.
• Assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc.
• Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
• Conduct self in a manner consistent with customer service expectations.
• Test, evaluate, and develop new products, offerings, and solutions.
• Conduct training of customers and coworkers in both formal and informal environments.
• Work directly with Project Managers to update project plans and communicate project status.

What We Expect of You

• Bachelor’s degree in business, computer science, a related technical degree or equivalent experience.
• At least five (5) years large-scale, multi-tenant Data Center environment with enterprise-class planning, design, implementation and support experience to include:
• Experience with VMware virtualization technologies and infrastructure.
• Experience with hyper-converged infrastructure, including Cisco Hyperflex, Nutanix and/or VMware vSAN.
• Experience with Cisco UCS infrastructure.
• At least three (3) years’ experience using scripting tools to automate both routine and complex tasks such as Microsoft PowerShell, VMware PowerCLI, and/or Cisco UCS PowerTool.
• Capable of resolving critical issues in a time sensitive manner, cognizant of required service levels.
• Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers’ business needs.
• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
• Critical attention to detail and solid creative problem-solving skills.
• Ability to perform intermediate root cause analysis.
• Customer Service focus and a high level of professionalism.
• Ability to consistently follow policies and procedures.
• Strong communication and documentation skills.
• Excellent verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.
• Must have good time management skills and be able to meet rigid and urgent assignment schedules.
• Must know when to ask for assistance. Must be approachable, teachable, and a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
• Professional-level previous work experience in many of the following technologies and professional and technical areas: VMware, Nutanix, Cisco UCS, Dell, HPE, ITIL, is a plus.
• Knowledge/experience with replication and backup technologies, is a plus.
• Provide day to day operational requirements to include administering multiple virtual environments (infrastructure, hosts, appliances, VMs); alerting and error code response and resolution; ability to perform advanced troubleshooting in all focuses and related technologies, is a plus.
• Virtual infrastructure performance monitoring & optimization, capacity utilization, trending and reporting, is a plus.
• Provide environmental status reports and architecture documentation to support teams to assist in monitoring and reporting, is a plus.
• Responsible for capacity planning and performance analysis of storage, backup and recovery infrastructure, is a plus.
• Recommends changes to procedures, which result in operational optimization and improved SLAs, is a plus.
• Provide consulting and mentoring of virtualization technologies on internal and external projects as well as to other CDW teams and coworkers, is a plus.
• Assist in the product development process of virtualization technologies as needed to further develop CDW technology platforms and service offerings, is a plus.
• Experience writing documentation, including installation guides, best practice guides, change plans and other technical documents, is a plus.
• Experience working within an environment that has an advanced change management program, is a plus.
• Ability to communicate with both technical and non-technical customers, both internal and external, is a plus.
• ITIL Foundations Certification is a plus.
• VMware Certified Professional (VCP) certification or Nutanix Certified Professional (NCP) or higher, is a plus.
• Basic understanding of routing, switching and firewall infrastructure, is a plus.

Pay range

$106,000 - $150,180 depending on experience and skill set

Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization. We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.