Senior technical implementation manager

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

Flywire is seeking a Senior Technical Implementation Manager to join our high-growth B2B vertical. In this role, you'll serve as the strategic and technical lead on complex client implementations, driving measurable outcomes and owning end-to-end project success from kickoff through go-live. You'll partner with clients, engineering, and product teams to deliver transformative implementations while building deep relationships that drive long-term value.

This is an ideal role for someone who is passionate about payments, technology, and client success and who thrives as the single point of accountability for some of Flywire's most important B2B accounts. You'll take ownership of project outcomes, proactively manage risk, and drive continuous improvement across our implementation processes.

Key Responsibilities:

• Own project success: Drive the end-to-end implementation lifecycle, establishing clear milestones and managing scope, while delivering results on time and within budget. You are accountable for client satisfaction and go-live outcomes.
• Strategic client partnership: Serve as the primary technical and strategic advisor to client leadership, translating business requirements into implementation roadmaps and identifying expansion opportunities.
• Technical leadership: Configure and test the Flywire platform for complex invoicing, payment, and reconciliation workflows. Lead integrations with -ERP/CRM systems (NetSuite, Intacct, Salesforce, QuickBooks, and custom platforms).
• Project & change management: Manage multi-phase implementations with competing priorities. Guide clients through organizational change, adoption planning, and success metrics definition.
• Data architecture & integration: Map data flows across systems, design validation protocols, troubleshoot file formatting/syncing/tokenization issues, and oversee payment routing configurations.
• AI-powered efficiency: Build and manage custom AI agents to automate repetitive tasks (data validation, documentation generation, process automation), improving delivery speed and quality.
• Technical problem-solving: Partner with engineering to scope customizations, troubleshoot blockers, and drive solutions for complex integration challenges.
• Client enablement: Design and deliver training programs, documentation, and sandbox testing protocols that ensure clients are fully equipped at go-live.
• Process improvement: Identify opportunities to improve tooling, documentation, and delivery methodology. Lead internal initiatives that scale our implementation capability.
• Cross-functional collaboration: Work seamlessly with sales, client success, solutions, and engineering to ensure alignment and continuity throughout the client lifecycle.

Here's What We're Looking For

• BA/BS degree
• 5+ years of proven experience in:
• Payments implementation, financial technology, or SaaS-based software implementations
• Technical project management or change management (required)
• NetSuite implementations and technical configuration (required)
• Strong technical acumen:
• APIs, SFTP, webhooks, JSON, and SQL
• ERP systems (NetSuite, Intacct) and CRM platforms (Salesforce, HubSpot)
• Payment gateways and tokenization concepts
• Comfortable learning new technical tools and systems quickly
• AI & automation skills:
• Experience building or managing AI agents, automation workflows, or scripting solutions
• Comfortable iterating with AI tools to solve implementation challenges
• Project management excellence:
• Proven ability to manage multi-phase implementations with competing priorities
• Strong risk management and stakeholder communication skills
• Experience with SDLC methodologies and implementation frameworks
• Client-facing leadership:
• Comfortable presenting to C-suite and senior stakeholders
• Excellent written and verbal communication
• Strong ability to translate technical concepts into business outcomes
• Ownership mindset:
• Demonstrated accountability for project outcomes and client success
• Proactive problem-solver who takes initiative beyond assigned scope
• Track record of driving continuous improvement and process optimization

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off
• Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.