Overview

Senior Product Owner (Remote)

About Us:

Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra- We see you. We hear you. We’ve got you.- and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard.

Why Work at Matrix?

• The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
• A chance to work with great people on exciting projects.
• Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

Responsibilities

About the role:

Type: Full Time, Salary
Compensation: $111,000-$166,000; Bonus 10%
Location: Fully Remote, must be in the United States
Hours: Full Time Days

Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available.

What to Expect:

The Senior Product Owner is responsible for product direction, scheduling and access strategy, and conversion performance across this product area — the front door of the member journey, covering scheduling and access for in-home health assessments and primary care visits before a visit occurs. This role partners closely with a dedicated engineering team, central Data and Quality Assurance practice teams, and external scheduling and health plan partners to translate business and member needs into a scalable, high-converting scheduling experience. This role sits at a critical point in the organization’s ability to convert demand into scheduled visits: a gap in this role directly slows member access, scheduling throughput, and the revenue and quality outcomes that depend on it.

The Senior Product Owner collaborates with senior leadership to evaluate business priorities, shape the product roadmap, and prioritize enhancements aligned with organizational objectives. Leveraging data-driven conversion analysis, modern scheduling technology, and close engineering partnership, this role drives measurable improvements in member access, scheduling conversion, and operational efficiency.

Key Responsibilities

Core Platform Ownership

• Own product direction and backlog for the core scheduling platform across its roadmap, including initial scheduling capability, in-home and telehealth assessment scheduling, and quality and care-gap closure visit scheduling.
• Own product direction for the provider access and demand-capture scheduling engine, including geographic capacity balancing, progressive scheduling windows, and travel versus non-travel service rules.
• Partner daily with the dedicated engineering team, writing requirements, prioritizing the backlog, and defining acceptance criteria alongside the team’s technical and QA leads.

Access & Conversion Strategy

• Drive scheduling conversion initiatives, including real-time scheduling integrations with health plan partners and a broader partner API gateway strategy.
• Own a structured conversion optimization framework — measure, diagnose, model impact, implement, and validate — to identify and close conversion and outreach gaps.
• Use outreach and scheduling-acceptance analytics to prioritize technology and operational fixes affecting member reach and conversion.

Self-Service & Partner Enablement

• Drive expansion of self-service scheduling, including SMS-based self-scheduling for assessments and primary care visits, and a member self-scheduling portal and preference center.
• Own requirements for external scheduling and data partner integrations, including EHR platforms and third-party consumer scheduling networks, in partnership with engineering and partner organizations.

Delivery & Cross-Functional Collaboration

• Lead sprint ceremonies, backlog grooming, and release planning with the engineering team.
• Partner with central Data and Quality Assurance practice teams on canonical data standards and test automation practices as they apply to this product area's systems.
• Contribute domain requirements to the platform’s event-driven architecture as it matures.
• Own business case and investment documentation for these initiatives, partnering directly with Finance and senior leadership.
• Represent this product area in cross-functional and executive-facing planning, and serve as a functional mentor to other Product Owners across the organization.

Qualifications

Education

Bachelor’s degree required (Business Administration, Health Informatics, Computer Science, or related field preferred).

Experience

• 7–10 years of experience as a Product Owner or Product Manager, including time owning a complex, high-visibility product area with significant autonomy.
• Experience turning data into product decisions, including conversion funnel analysis, cohort or segment analysis, and prioritization grounded in measurable outcomes.
• Experience writing clear, actionable user stories and acceptance criteria, and shaping technical backlogs at a senior level.
• Experience partnering directly and daily with engineering teams in an Agile or Scrum delivery model.
• Experience presenting to senior leadership and representing a product area in cross-functional planning.
• Experience working with healthcare data and an understanding of HIPAA and protected health information (PHI) handling requirements.

Competencies & Skills

Core Competencies

• Business Partnership
• Product Strategy & Roadmap Ownership
• Data-Driven Decision Making
• Stakeholder Communication & Collaboration
• Backlog Management & Prioritization
• Conversion & Outreach Optimization
• Cross-Functional Leadership
• Problem Solving

Technical Skills

• Agile / Scrum product ownership tools (e.g., Jira, Azure DevOps)
• Data analysis and reporting (SQL or equivalent)
• API and system integration concepts
• Healthcare scheduling or contact center technology
• Generative AI and AI-enabled productivity platforms

Certifications (Preferred)

• Certified Scrum Product Owner (CSPO)
• SAFe Product Owner / Product Manager (POPM)
• AI or Automation-related Certification

Our Culture:

We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture. We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally. We encourage and celebrate collaboration. We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.

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