Business Title: Senior Manager, Events & Experiences

Reports To: Director, Marketing & Communications

Department: Marketing & Communications

Supervisory Role: Yes

Location: Remote

Employment Status: Full-Time

FLSA Status: Exempt

POSITION OVERVIEW

The Senior Manager, Events & Experiences leads the planning, management, and execution of the enterprise-wide events portfolio at Changent. This role is responsible for delivering high-quality, mission-driven experiences that strengthen organizational culture, elevate the Changent brand, engage stakeholders, and advance strategic priorities.

Working closely with executive leadership, program teams, development staff, and external partners, the Senior Manager oversees event strategy, planning, budgeting, and execution across milestone celebrations, leadership meetings, donor engagement events, department meetings, retreats, conferences, and special initiatives. The role works across the organization to plan events that meet the needs of each team, audience, and occasion.

ESSENTIAL DUTIES & RESPONSIBILITIES

40% | Enterprise Event Strategy & Planning

• Develop and maintain an annual organizational events strategy and calendar.
• Lead planning and execution of major events, including milestone celebrations, retreats, leadership meetings, donor and partner events, and special initiatives.
• Establish event objectives, success metrics, budgets, and timelines.
• Incorporate organizational goals and brand standards into event planning and execution.
• Supervise and mentor the Events Specialist.
• Develop event planning processes, templates, and tools.

25% | Event Operations & Vendor Management

• Manage event budgets and forecasting.
• Negotiate and manage contracts with venues, conferences, hotels, caterers, and other vendors.
• Oversee event registration platforms and technology solutions.
• Manage risk assessment, contingency planning, and event policies.
• Manage event timelines and budgets throughout planning and execution.

25% | Stakeholder & Executive Engagement

• Coordinate VIP, donor, board, and partner event experiences.
• Develop briefing materials, run-of-show documents, and event communications.
• Manage stakeholder expectations and event-related communications.
• Evaluate event performance and identify opportunities for improvement.
• Develop post-event reports and recommendations.
• Document event processes, learnings, and best practices for future events.

10% | Team Management & Leadership

• Lead and manage the team responsible for event planning, coordination, and execution.
• Set priorities, assign work, and provide clear direction across the events portfolio.
• Monitor team workload, deadlines, and deliverables across concurrent events and projects.
• Provide coaching, feedback, and support for performance and professional development.
• Support the team in delivering high-quality work across event planning and execution.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Bachelor degree in Event Management, Hospitality, Communications, Marketing, Business, or a related field.
• Minimum of 7 years of experience managing complex events from planning through execution.
• Experience leading enterprise-wide, national, or large-scale events.
• Experience managing event budgets, vendor contracts, and external partners.
• Experience leading and developing staff or event teams.
• Strong project management and organizational skills, with the ability to manage multiple concurrent projects and priorities.
• Strong relationship management, written, and verbal communication skills.
• Experience with event registration, virtual event, or event management platforms.
• Experience supporting executive and donor events preferred.
• Ability to travel up to 20% annually.

SUPERVISORY RESPONSIBILITIES

This position reports to the Director, Marketing & Communications and has direct reports.