Job Description: Senior Interface Analyst

This role can be performed remotely from anywhere in the U.S. or Canada. Our headquarters are in New Jersey, and local team members are welcome to work in the office if they prefer.

About INFINITT North America

INFINITT North America is a wholly owned subsidiary of INFINITT Healthcare, a dedicated healthcare Information Technology company with world-class research and development capabilities, robust sub-specialty and multi-facility solutions, and more than 6200 installations in 55 countries.

Are you looking for an exciting career to join a fast-growing company in an innovative and fascinating industry? At INFINITT North America, we take great pride in our top priority – patient care! We are indirectly involved in saving patient lives every day by providing a solution to hospitals and healthcare systems delivering imaging, reporting, artificial intelligence, etc. Our portfolio includes Picture Archiving Communication Systems (PACS) for Radiology, Cardiology, Pathology, Dental, Ophthalmology, even Veterinary care, and much more. We prioritize physician satisfaction, outstanding customer service, and the ability to customize a largely scalable and adaptable product. INFINITT North America encompasses both healthcare and information technology (two of the fastest growing and exhilarating industries) positioning us in between the cutting edge of technology and the medical field every day. We look for individuals who share our passion in this unique and appealing industry seeking long-term employment. When you join INFINITT, you become part of our family. We take precedence in continuous company improvements, employee engagement, employee feedback and recognition, and our strong culture that we’re so very proud of. We’ve demonstrated this even further with our “Great Place to Work” certification. In addition to all of this, we offer many career growth opportunities, competitive benefits, and excellent and innovative company perks. Do you have what it takes, can you envision your future with us, and do you want to be part of something truly special?

Responsibilities

The INFINITT Senior Interface Analyst will be responsible for all Integrations related functions, including but not limited to participating in projects, support, working with 3rd party vendors and reporting. This role is largely a second-tier position for questions, requests and projects related to Integrations Team functions.

Reporting Structure:

The INFINITT Senior Interface Analyst will report to: Interface Team Manager

Principal Functions:

1. Professional Services Analysts
2. Building and Implementing Interfacing Solutions as well as maintaining integration solutions.
3. Provide varying degrees of support (phone, in person, on-site, or as required) related to interface. Provide technical service and troubleshoot thoroughly. Report and/or document escalations as needed. Identify technical issues and provide resolutions to customers.
4. Documentation: System Design, Software and Implementation documentation – Technical and non-Technical. Test processes and information gathering with the goal of improving test processes and quality and efficiency of product.
5. Projects and Professional Services including and not limited to: Interface Migrations, Upgrades, Go-Live Support, IPC, Database Exports, HL7 Interfaces and Customizations
6. Any duties that may be relevant and industry acceptable for the Senior Interface Analyst role such as: After-hours Support and Off Hour projects may be asked and/or required to meet deadlines
7. Develop training materials and procedures, and/or train users in the proper use of hardware and software
8. Traveling onsite to diagnose or build Interface or Professional Service-related solutions as needed
9. Act as a Subject matter expert (SME) for professional services activities and provide sound advice or support to other team members
10. Provide Senior Level guidance, advice, and training as needed for other Interface Analysts on the team

Essential Qualifications

1. Bachelor’s degree in information technology, Healthcare Life Science, or equivalent
2. 4-6 years’ experience working in a medical, pharmaceutical, or imaging environment including quality and/or auditing duties.
3. Required, ability to prioritize multiple tasks and conflicting priorities.
4. Required, solid problem solving and analytical skills; ability to quickly understand any issue/problem encountered and recommend an appropriate solution.

Essential Experience

1. Excellent coding / programming knowledge
2. Proficient in SQL querying and updates
3. Working knowledge of HL7 and DICOM standards
4. Enterprise IT background
5. Understanding of PAC/RIS workflow
6. Excellent written and communication skills
7. Well versed in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
8. Excellent organization skills
9. Ability to perform under pressure or in high pressure situations
10. Ability to prioritize, multi-task (as needed), and understanding of sense of urgency

Essential Characteristics

The candidate must be a professional and team-oriented individual with the ability to problem solve by thinking “outside of the box”, remain calm and contain composure during high pressure or chaotic situations, and have good judgement to escalate or deescalate when needed. The candidate must exhibit eagerness and willingness to add to their knowledgebase/skills and grow professionally. The candidate should possess the following qualities:

1. Authentic, passionate, and motivated / driven
2. Integrity (honest, sincere, respectful, trustworthy, ethical)
3. Good judgment (using both reasoning and intuition)
4. Excellence (high performance standards, continuous improvement, outstanding organization and attention to detail and accuracy, strong work ethic)
5. Good interpersonal maturity and teamwork
6. Proactive
7. Adaptable
8. Display willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor
9. Experience working remotely (from home office) in the past (recommended, but not a requirement)
10. Seeking and able to commit to long-term employment