About Us

At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you.

Believe in Better Solutions:

We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity.

Believe in a Better You:

At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment.

Job Description

The Senior Event Manager is responsible for leading the planning and delivery of complex domestic and international incentive travel programs. This role serves as a primary client partner and owns all aspects of assigned programs from planning through onsite execution and post-program reconciliation.

The Senior Event Manager brings strong project management, financial acumen, creativity, and incentive travel expertise while collaborating with clients, internal teams, and supplier partners to deliver exceptional experiences.

Job Description Details:

Scope of Work

• Lead the end-to-end planning and execution of complex incentive travel programs, including programs of 250+ attendees.
• Serve as a primary client contact, leading meetings, providing strategic guidance, managing expectations, and proactively addressing program needs or concerns.
• Manage all program components, including budgets and timelines, hotels and function space, food and beverage, air and ground transportation, DMCs, activities and experiences, production, merchandise, registration, attendee communications, and event technology.
• Develop creative program concepts, themed events, and destination experiences that align with client objectives and elevate the attendee experience.
• Manage domestic and international travel logistics, including group air, passports and visas, VIP/executive experiences, and other complex attendee needs.
• Own program financials, including budgets, deposits, billing, reconciliation, profitability, and adherence to client contracts and internal financial processes.
• Source, negotiate, and manage hotels, DMCs, transportation providers, activity partners, and other suppliers to ensure quality, value, and timely delivery.
• Lead internal and external project teams, providing direction and mentorship to Event Managers and coordinating effectively across internal support functions.
• Identify and escalate potential risks or project issues and support appropriate contingency, crisis-response, and duty-of-care planning.
• Conduct program debriefs, identify opportunities for improvement, and contribute to client retention and account growth.

Additional Job Description Details

Knowledge, Skills, and Abilities

• 6+ years of meeting and event management experience, with significant experience leading incentive travel programs.
• Experience managing domestic and/or international incentive programs with 250+ attendees strongly preferred.
• Demonstrated expertise in complex program logistics, project management, budgeting, and financial management.
• Experience negotiating and managing hotels, DMCs, transportation, activities, and other travel/event suppliers.
• Strong understanding of group travel operations, including air, ground transportation, international travel requirements, and attendee logistics.
• Experience managing executive/VIP attendees and delivering high-touch guest experiences.
• Strong client relationship management, communication, and problem-solving skills.
• Experience leading cross-functional teams and mentoring Event Managers.
• Comfortable managing multiple complex programs and priorities simultaneously.
• Proficiency with Microsoft Office and experience with registration, mobile event applications, and event technology platforms.
• Bachelor's degree or equivalent experience; travel/tourism emphasis preferred.
• CMP, CIS, or other industry certification preferred.
• Ability to travel domestically and internationally as needed.

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