Senior Educational Consultant

Remote - United States

About the Role

We are looking for a Senior Educational Consultant to join the Educational Consulting & Training team. The team supports customers in the effective implementation of Blackboard’s LMS to support online teaching and learning, ensure successful adoption of our products, and maximize the educational returns on the customer’s investment. We provide customers with consulting services which include defining requirements and business rules, facilitate application strategy sessions, draft specifications, identify implementation strategies and product use cases, provide product training, provide instructional design, and course design services and lead the process that delivers our customer systems to the production state. This position supports the delivery of Learning Technology Planning, product training, and Blackboard Academy professional development workshops.

What You Will Own

• Analyzing customer needs and identifying Blackboard products and services that aligns to these needs
• Identifying gaps in customer skills, processes, or infrastructure
• Developing customer-specific implementation project plans and timelines
• Developing and presenting at meetings with prospects, which will include executive level customer sponsors and senior leadership
• Identifying customer risks, implementing risk mitigation plans, and communicating to senior leadership
• Partnering with Sales, Marketing and Product Development to create customer solutions
• Identifying unique requirements for large and strategic accounts and coordinate with other Blackboard departments to ensure successful delivery
• Monitoring, tracking, and reporting project status and performance
• Conducting meetings with customer sponsors and stakeholders
• Creating and delivering implementation reports
• Managing a portfolio of customers that includes strategic, consortia and complex customers
• Deliver onsite and remote product and best practices training
• Deliver e-learning consulting services for a broad range of customers around the topics of course development, course facilitation, faculty development, and implementation
• This role requires approximately 50% travel

Required Skills and Experience

• Bachelor’s degree required in a related field (e.g. education, information technology, business) or equivalent experience
• At least 5 years’ consulting experience, with experience consulting to educational institutions, or experience in management or administration within an educational institution
• Proven experience successfully implementing software solutions in diverse client environments
• Experience with e-learning course management technology, preferably Blackboard
• Demonstrable knowledge of global higher education or public education markets
• Strong project management skills, and a proven ability to handle multiple client engagements simultaneously
• Demonstrated ability to work in a geographically distributed virtual team environment and to build relationships with internal and external organizations
• Dynamic, creative problem-solving skills
• Strong oral and written communication skills
• Speaks fluent Spanish and English

Preferred Skills and Experience

• Master’s degree in related field (e.g. education, information technology, business)
• Previous experience in the education industry and e-learning technologies
• Background in content/knowledge management, digital asset management, as well as with education related technologies
• A background in instructional design and/or online learning theory
• Ability to deliver services in Portuguese

About Blackboard

Blackboard is a leading EdTech company and SaaS provider that delivers the digital environment for transformational teaching and learning. We serve thousands of institutions with the industry's most AI-advanced LMS, Blackboard Ally for accessibility, and institutional effectiveness solutions that put educators and learners at the center. We're an education company that builds technology. Learn more at blackboard.com.

The expected salary for this position is $95,600. This reflects base salary only and does not include additional compensation such as company bonus or benefits. Placement within the pay range will depend on a variety of factors, such as experience, skills, internal parity, and location.

Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment. The company does not provide visa sponsorship or immigration support for this position.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.