Senior director of commercial excellence

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The AGT Commercial Excellence Function is tasked with building new operating models and operationalizing new capabilities to drive productivity gains in Sales and CS across all GTM segments – LE, MM, GPS, PS, WS. As the Sr Director of Commercial Excellence, you will be responsible for driving high-impact initiatives from concept through execution. This role blends strategic thinking with hands-on project leadership, ensuring the initiatives and programs under your remit are not only well-designed but also delivered with speed, precision, and alignment across AGT and the wider organization.

The Sr Director reports to the Vice President of Commercial Excellence and plays a pivotal role in shaping and executing cross-functional initiatives and programs aligned to AGT’s three-year strategic plan. The Sr Director is expected to manage 2-3 strategic initiatives / programs concurrently, often with cross-functional and executive-level visibility.

The Main Responsibilities

The Sr Director of COMMERCIAL EXCELLENCE will be responsible for leading cross-functional initiatives that support AGT’s three-year plan and strategic objectives. Core responsibilities include, but are not limited to:

• Own the end-to-end delivery-from initial framing through execution, along with ensuring tracking, and business impact realization of new operating models, processes, and capabilities.
• Develop and apply strategic frameworks with a focus on actionable insights and results.
• Lead complex program / project management efforts, balancing strategic oversight with hands-on execution.
• Drive cross-functional collaboration to ensure strategic initiatives are aligned and effectively integrated throughout the organization. Foster a collaborative environment that encourages innovation and continuous improvement.
• Engage with stakeholders to identify challenges, recommend solutions, and manage expectations. Anticipate customer/employee needs, recognize and act on opportunities to enhance experience.
• Deliver compelling presentations and updates to executive leadership and key stakeholders.
• Oversee ongoing strategic review and continuous improvement processes to ensure continued relevance and impact.
• Building and sustaining a high-performing team of highly skilled resources.
• Mentor and support the strategic planning team, fostering a culture of innovation, analytical rigor, and strategic foresight.

What We Look For in a Candidate

• Bachelor's degree required; MBA or relevant advanced degree preferred.
• 12-15 years of experience in strategy, operations, or project leadership roles with increasing responsibility.
• Demonstrated success in leading strategic initiatives with measurable business impact.
• Outstanding analytical and problem-solving skills, able to navigate complex challenges.
• Strong executive presence and communication skills, capable of crafting and delivering persuasive narratives.
• Thrives in an organization with high operational rigor, is a self-starter, and is agile.
• Highly organized, detail-oriented, and comfortable managing multiple high-stakes initiatives simultaneously.
• A proactive leader with a strong bias for action and a proven ability to drive results at pace.
• Collaborative team player who excels at building trust and working across departments.
• Champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance.
• Excellent verbal and written communication skills in English.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

• $174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
• $183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI
• $192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.