About Us

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Responsibilities/Qualifications

About the Role

We are seeking a Senior Business Operations Manager to help drive operational effectiveness, cross-functional execution, and strategic priorities across the organization. This role is ideal for someone who thrives in a fast-paced environment, can bring structure to ambiguity, and knows how to turn broad business needs into clear, actionable plans.

Working closely with Operations leadership and cross-functional partners, this individual will help organize priorities, drive initiatives forward, improve processes, track commitments, and ensure important work does not fall through the cracks. This is an individual contributor role with significant visibility and influence across the organization. Success will require strong business judgment, organization, communication, and the ability to drive accountability without direct authority.

What You'll Do

• Partner with Operations leadership to evaluate business challenges, identify opportunities, and translate strategic priorities into clear plans, actions, and measurable outcomes.
• Lead and coordinate cross-functional initiatives from planning through execution.
• Bring structure and organization to complex or ambiguous business challenges.
• Track priorities, commitments, risks, dependencies, and follow-up actions across multiple initiatives.
• Establish operating rhythms, dashboards, reporting, and other tools that improve visibility and accountability.
• Identify operational gaps, inefficiencies, and opportunities for process improvement.
• Develop and implement scalable processes that improve how teams work together.
• Facilitate meetings and working sessions, ensuring decisions, owners, and next steps are clear.
• Partner across functions to resolve roadblocks and maintain momentum on key initiatives.
• Analyze operational data and business trends to develop recommendations that support leadership decision-making.
• Prepare updates, recommendations, presentations, and other materials for senior leadership.
• Take ownership of high-priority or emerging initiatives that may not have a natural owner.

What You'll Bring

• Bachelor's degree or an equivalent combination of education and relevant experience.
• 5 + years experience in business operations, project or program management, strategy and operations, process improvement, or a related field.
• Demonstrated ability to manage multiple complex, cross-functional initiatives simultaneously.
• Strong organizational and problem-solving skills, with the ability to create structure when requirements or solutions are not yet fully defined.
• Ability to influence, follow up, and drive accountability across teams without direct authority.
• Strong written and verbal communication skills, including experience communicating with senior leaders.
• Experience identifying and improving business processes.
• Comfort working with data, metrics, reporting, and business performance indicators.
• Strong judgment with the ability to balance strategic priorities with tactical execution.
• Ability to adapt quickly as business needs and priorities change.

What Success Looks Like

• Leadership has greater visibility into priorities, risks, decisions, and progress.
• Important initiatives have clear ownership and consistently move forward.
• Cross-functional teams are better aligned and accountable.
• Operational processes become simpler, clearer, and more scalable.
• Complex or ambiguous problems are translated into organized, actionable plans.

Total Rewards

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!

The starting salary is anticipated between $105,000 and $145,000 and will be commensurate with experience.

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.