Senior business analyst - shared services

We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

PURPOSE

We are seeking a talented and experienced Senior Business Analyst to join our dynamic team and play a pivotal role in the implementation, optimization, and enhancement of our HR, Real Estate, Legal and other shared services applications. In this role, you will act as a liaison between users across the organization and the IT department, enhancing the solution platform to meet the needs and goals of the business. This role supports the business by analyzing business needs, solidifying requirements, troubleshooting of issues, training focal points users, managing projects and defining solutions. Additionally, as a member of the IT Applications Team, you will provide functional and technical support to Business Users to ensure the highest level of customer satisfaction. Team members are expected to become the experts for their applications and have strong knowledge of business processes supported by the Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops understanding of the end-to-end processes within a functional area (e.g., HR, Legal, Lease Administration, Facilities Management). Identifies areas of improvement and optimization to enhance efficiency, accuracy, and customer satisfaction.
• Regularly acts as a liaison between business stakeholders, internal development teams and third parties (vendors/ contractors) to ensure successful implementation and support of project efforts.
• Facilitates design sessions to analyze business and user needs and incorporate appropriate subject matter expertise and technologists in one or more functional areas.
• Analyzes and documents business and user needs, creating documentation of requirements specifications.
• Collaborates with business stakeholders and IT resources to provide recommendations for appropriate systems alternatives and/or enhancements to current systems.
• Works with other IT personnel to troubleshoot any problems and to craft incident solutions and root cause resolutions.
• Assists developers in unit testing deliverables and facilitate user acceptance testing (UAT) with business partners to ensure system changes meet business requirements and user expectations.
• Tracks data, reporting and general technology requirements from business or functional areas.
• Utilizes enterprise level knowledge to assess business implications of technology applications to the current and future business environment when designing and documenting business processes and technology solutions.
• Ensures systems comply with relevant industry standards, data protection regulations, and security best practices.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree from an accredited college or university in Business, Information Systems, Human Resources, Computer Science, or a related field.
• Minimum of 7 years of experience as a Business Analyst supporting enterprise applications, including requirements gathering, process analysis, solution design, testing, and implementation.
• Proven experience translating complex business requirements into functional and technical specifications and partnering with development, integration, and support teams to deliver solutions.
• Experience facilitating workshops, interviews, and process discovery sessions with business stakeholders and technology teams.
• Strong understanding of business processes within Human Resources, Legal, Real Estate, and other Shared Services functions, with at least 5 years of experience supporting related applications and processes.
• Experience with one or more of the following platforms is highly preferred – Dayforce, SAP SuccessFactors, CoStar, Docusign, Other HR, Legal, Real Estate, Contract Management applications.
• Experience supporting SaaS/cloud-based applications, integrations between enterprise systems, and third-party vendor solutions is highly preferred.
• Or an equivalent combination of education and experience.

COMPETENCIES

• Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
• Technical Communication/Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.
• Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
• Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
• Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.
• Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.

BFS COMPETENCIES

• Business and Financial Acumen: Demonstrates depth of understanding for the P&L and financial analysis; teaches business and financial acumen to others; understands KPIs and how BFS makes money; knows the different business segments and how they relate to one another; understands customer sales and engagement.
• Results Driven: Holds self and others accountable; communicates and sets clear goals with plans to deliver; manages competing priorities effectively; demonstrates appropriate urgency; drives to exceed expectations in alignment with our BFS SPICE values; embraces and follows best practices; demonstrates self-starter, can-do attitude.
• Strategic Thinking and Decision Making: Leverages resources and teams around them to solve problems and create mutually beneficial outcomes; demonstrates willingness and courage to make tough decisions in a timely manner; balances short-and-long term priorities; demonstrates proactive versus reactive thinking; asks questions to identify root cause and analyze situations more accurately.
• Servant Leadership: Demonstrates humility by putting others first; builds trust-based relationships; leads by example with kindness and respect; collaborates well across all areas of the business; advocates for others; actively listens to understand the meaning and intent of what the other person is communicating; demonstrates authenticity and encourages others to do the same.
• Emotional Intelligence: Demonstrates situational awareness – knows when and how to adjust leadership style in different situations; demonstrates self-awareness – understands strengths and weaknesses; demonstrates empathy – puts themselves in other’s shoes; assumes positive intent.
• Develops and Leads Others: Drives alignment through clear communication of vision, goals, and expectations; invests time on a regular basis in performance feedback and developmental conversations; fosters a respectful and inclusive environment; empowers, motivates, and inspires others; coaches and mentor others for their development; guides and persuades others to deliver positive outcomes.
• Growth Mindset: Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes; perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure; thinks like an owner with an entrepreneurial spirit; demonstrates and encourages intellectual curiosity; continuous learner; seeks opportunities and knowledge for personal and professional growth; sees possibilities over problems – actively seeks solutions.
• Innovation: Encourages out-of-the box thinking to create new ways of doing things; continuously seeks to improve and simplify pain points in the business; anticipates, embraces, and leads change; develops and executes breakthrough strategies.
• Integrity: Does the right thing even under challenging circumstances; communicates with honesty; consistently treats others fairly and equitably; demonstrates reliability and does what they say they will do; conducts tough conversations and delivers difficult messages with kindness and respect.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds. Occasional travel may be required.

This position was posted on October 15, 2026 and we anticipate it will be open for a minimum of five days, though it may be open for a longer period. We encourage your prompt application.

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore – all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

In addition to the base wage listed, this position is also eligible to earn an annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company’s active bonus policy for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. This role is eligible for medical, dental, vision, and disability insurance plans, 401(k) retirement savings plan, PTO (including paid sick time), and 8 paid holidays per year (for salaried and hourly team members). Details about Builders FirstSource’s benefits offerings are available here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to request an accommodation in submitting an application for a job opening.

If there's legally required pay transparency information missing from our job posting, it's not intentional and we'd like to know. To let us know, please email the job title and location to JobPostings@bldr.com. Please do not send resumes to this email address - it is intended only be used to provide a notice of non-compliance.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.