Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will operate remotely in the United States or Canada OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Toronto, ON, or Vancouver, BC.

This role may involve travel of up to 25% to contact center and client locations.

The Opportunity

We are seeking a Senior AWS Application Engineer: a hands-on, highly skilled engineer who designs, builds, and ships serverless applications and APIs on AWS for enterprise clients. You will own the technical delivery of cloud-native solutions from design through production, writing high-quality code, defining infrastructure as code, and applying AWS best practices for security, scalability, and cost efficiency. Working alongside architects, product teams, and client stakeholders, you will turn complex business problems into reliable, well-engineered systems. Experience with Amazon Connect and contact center solutions is a plus, but your depth in the AWS serverless landscape is what matters most. This is an opportunity to lead impactful client engagements, mentor fellow engineers, and help shape engineering standards across our Cloud Engineering practice.

Responsibilities

• Serverless Application Development
  • Design and build serverless applications. Develop scalable, event-driven services using AWS Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, and DynamoDB that power mission-critical client experiences.
  • Build and manage APIs. Design, implement, and document secure, well-versioned RESTful and GraphQL APIs (API Gateway, AppSync) with strong attention to performance, authentication, and developer experience.
  • Write high-quality, maintainable code. Deliver clean, tested code in Python or Node.js/TypeScript, applying strong software engineering practices including unit and integration testing, code reviews, and clear documentation.
• Cloud Engineering & Operational Excellence
  • Automate infrastructure and deployments. Define and manage environments with infrastructure as code (AWS CDK, CloudFormation, SAM, or Terraform) and build CI/CD pipelines that enable fast, safe, and repeatable releases.
  • Champion security, reliability, and observability. Apply AWS Well-Architected principles, IAM least privilege, encryption, and secrets management, and instrument systems with CloudWatch, X-Ray, and structured logging to ensure production-grade quality.
  • Optimize performance and cost. Tune serverless workloads for latency, concurrency, and cost, troubleshoot production issues, and drive continuous improvement after go-live.
• Client Partnership & Technical Leadership
  • Partner with clients and internal teams. Participate in discovery and design sessions, translate requirements into technical solutions, provide accurate estimates, and communicate progress and risks clearly to technical and non-technical stakeholders.
  • Lead and mentor engineers. Guide junior and mid-level engineers through code reviews, pairing, and technical direction, and contribute reusable patterns, accelerators, and engineering standards to the practice.
  • Integrate with enterprise ecosystems. Connect AWS solutions with third-party and enterprise platforms such as CRM, ticketing, and contact center systems, including Amazon Connect where applicable.

Qualifications

• 7+ years of professional software engineering experience, including 4+ years building and operating production applications on AWS.
• Deep, hands-on expertise with AWS serverless services such as Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB, and S3.
• Strong programming skills in Python or Node.js/TypeScript, with a proven track record of designing and building scalable APIs and event-driven architectures.
• Proficiency with infrastructure as code (AWS CDK, CloudFormation, SAM, or Terraform) and CI/CD tooling such as GitHub Actions, GitLab CI, or AWS CodePipeline.
• Strong understanding of AWS security best practices, including IAM, Cognito, KMS, Secrets Manager, and network security fundamentals.
• Experience with monitoring, logging, and tracing in distributed systems using CloudWatch, X-Ray, or similar tools.
• Solid grasp of software design principles, testing strategies, and performance optimization in cloud-native environments.
• Excellent communication skills and comfort working directly with clients in a consulting or professional services environment.
• AWS certifications (Developer Associate, Solutions Architect Associate or Professional) are a strong asset.
• Nice to have: experience with Amazon Connect, contact center solutions, or conversational AI services such as Amazon Lex, Amazon Bedrock, or Amazon Q.
• Ability to travel occasionally to client locations.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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