Senior analyst, revenue accounting systems & automation

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Revenue Accounting depends on trusted data, scalable systems, and efficient processes to support accurate reporting and informed decision-making. As a Senior Revenue Accounting Systems & Automation Analyst at Genesys, you will shape how the organization uses systems, analytics, automation, and emerging technologies to improve reporting quality, strengthen controls, and reduce manual effort.

This senior individual contributor role sits at the intersection of revenue accounting, finance systems, data, and technology. You will own complex improvement initiatives from problem identification through implementation, translating accounting and business requirements into practical solutions across Salesforce, Zuora Billing, Zuora Revenue, Snowflake, Tableau Cloud, Tableau Prep, Microsoft Excel, and related data flows.

You will partner with Revenue Accounting, Finance Systems, IT, Data Engineering, Business Intelligence, and other Finance teams to improve data accessibility, simplify processes, resolve systemic issues, and build scalable reporting and monitoring capabilities. Your work will help Revenue Accounting identify issues earlier, make better-informed decisions, and operate effectively as transaction volumes, data complexity, and business needs evolve.

This role also offers direct exposure to enterprise finance and technology initiatives, including opportunities to expand expertise in AI-enabled accounting, automation, data architecture, and platform optimization. At Genesys, collaboration, empathy for customers and colleagues, and ambitious thinking guide how teams solve complex problems and create better experiences.

Key Responsibilities:

• Own the end-to-end development and enhancement of revenue accounting reports, dashboards, analytics, and data models that improve recurring reporting, ad hoc analysis, and decision-making
• Drive automation and process simplification initiatives that reduce manual effort, improve scalability, strengthen controls, and increase operational efficiency across Revenue Accounting
• Partner with Revenue Accounting stakeholders to translate complex accounting and business requirements into scalable system, reporting, data, and automation solutions
• Lead the design and implementation of practical AI-enabled solutions for reporting, analysis, documentation, reconciliations, and process support, incorporating appropriate governance and human oversight
• Design and optimize Tableau Cloud dashboards and Tableau Prep workflows that improve reporting consistency, transparency, usability, and access to revenue data
• Analyze revenue-related data across Snowflake and other sources to reconcile information between systems, identify anomalies and root causes, and improve data quality and decision support
• Develop advanced Excel models and analytical tools where they provide business value while reducing unnecessary reliance on manually maintained spreadsheets
• Drive enhancements across Salesforce, Zuora Billing, Zuora Revenue, and related revenue data flows to improve system performance, data integrity, and end-to-end accounting processes
• Influence strategy and execution across Revenue Accounting, Finance Systems, IT, Data Engineering, Business Intelligence, and Finance by aligning stakeholders on sustainable solutions to complex data and process challenges
• Develop repeatable exception reporting and monitoring capabilities that enable earlier issue detection, proactive investigation, and more reliable revenue accounting processes
• Evaluate and implement appropriate generative AI, automation, and emerging technology use cases that expand the analytical and operational capabilities of Revenue Accounting
• Document processes, data flows, business requirements, system logic, controls, and automated workflows to support operational continuity, governance, and audit readiness

Required Qualifications:

• Bachelor's degree in Accounting, Finance, Information Systems, Business Analytics, or a related field
• Strong understanding of accounting principles, financial reporting processes, and revenue-related business processes
• Demonstrated experience working with complex financial and operational data across multiple enterprise systems
• Advanced Microsoft Excel expertise, including complex formulas, pivot tables, large dataset analysis, financial modeling, and efficient spreadsheet design
• Strong analytical and problem-solving capability, including experience investigating complex issues, identifying root causes, and developing practical solutions
• Demonstrated experience with financial reporting, analytics, automation, finance systems, or process improvement initiatives
• Proven ability to translate accounting and business requirements into scalable reporting, data, automation, or system solutions
• Demonstrated ability to independently manage complex initiatives from problem identification and requirements definition through implementation and adoption
• Strong background in data integrity, financial controls, process documentation, governance, and auditability
• Strong written and verbal communication skills, with demonstrated ability to collaborate across Accounting, Finance, Systems, Data, and technical teams

Preferred Qualifications:

• Experience with Salesforce, Zuora Billing, Zuora Revenue, or comparable enterprise billing and revenue platforms
• Experience using Snowflake or comparable cloud data platforms to analyze, reconcile, and investigate complex financial datasets
• Experience developing Tableau Cloud dashboards and Tableau Prep workflows or using comparable business intelligence and data preparation tools
• Experience applying automation, generative AI, or other emerging technologies to finance, accounting, reporting, or analytical workflows
• Experience designing exception reporting, monitoring, or control frameworks that support proactive identification of data and process issues
• Demonstrated success influencing cross-functional stakeholders and driving systems or process improvements without direct authority

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$103,400.00 - $181,800.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.