Senior Account Manager (North America)

Overview: Raptor exists to bridge the gap between brands and the real lives of young people. We are a multidisciplinary marketing agency operating at the intersection of where youth meets culture. In today’s ever-evolving cultural landscape, young audiences expect more from the companies they engage with. Authenticity is non-negotiable, and therefore its imperative brands must speak to youth culture in ways that resonate both deeply and accurately.

At Raptor, we support our clients in navigating this complex terrain by tapping into the real voices and lived experiences of young people around the world. With a global insight network of over 10,000 young individuals, we’re always in touch with an ever-evolving youth landscape. This direct access allows us to decode what engages and motivates young audiences, ensuring every campaign we craft resonates personally, collectively, and culturally.

Whether through immersive live experiences, content, social-first storytelling, brand partnerships, or large-scale sampling campaigns, we design work that meets young people where they are—online, on campus, and in real life. Headquartered in the UK, but with teams in both Europe and North America, we partner with global culture-led companies - inc. Tinder, Jagermeister, Samsung, Canon & Deliveroo - to build campaigns that drive relevance and long-term impact.

About You:

You will understand integrated campaigns and the marketing mix. You will have a strong understanding of the US collegiate landscape and experience in delivering to the student demographic. You will have experience in developing, creating and deploying marketing campaigns in line with a campaign’s creative direction and vision. You will be up to date with the latest trends and best practices, with a special focus on the youth and student audience – with the ability to adapt quickly to what is an ever-evolving audience.

You will have experience in experiential marketing, leading project management, critical timings and budget management. You’ll be comfortable working in a fast-paced environment, balancing multiple projects, and clients. Most importantly, you bring energy, fresh ideas, solutions to problems, and are able to spot angles to help build relationships with existing and potential clients.

The Role:

This will be a hands-on role predominantly working remotely within North America, with a preference for East Coast timezone, managing projects across the US and Canadian markets. There will be requirement for work travel to meet with clients and field work on site across multiple states and territories, including occasional travel to the UK headquarters. The role will be fully remote, however you will be provided with a WeWork membership and expected to complete 3 days per week within the office space.

You will be expected to manage a team of up to 3, kicking off with one direct line report, and bridge the gap between client and agency, ensuring campaigns are planned and delivered to a high specification and ensuring account growth and supporting increased revenue into the agency. You will report directly to the Head of North America (PST based) and will be a key component in driving the agency forward via excellent account management and client development skills.

You will work closely with the Head of NAM to ensure every project is planned and delivered to a high specification whilst also spotting areas of account growth and proactively ensuring these areas are taken advantage of through proposal writing and pitching.

• Responsible for managing campaign budgets, ensuring the retention, profitability and growth of client accounts.
• Manage the work, performance, and professional development of more junior team members – ensuring Directors are aware of areas of improvement and success.
• Manage the execution of projects including: influencer management and contracting, event management including production, venue sourcing and event management, and wider brand building projects.
• Identify ways to grow current client accounts through new opportunities. Developing and converting new business opportunities with existing and future agency clients – and executing proposals and pitch responses to secure extra revenue.
• Manage finance accurately, ensuring all client accounts hit profitability and growth targets and specific finance reporting requirements, as per client and agency requirements.

Experience:

• Minimum 5 years experience in a client services role, ideally within an experiential, event-based or social agency.
• Experience with multi-channel briefs and linking digital and physical to benefit campaigns and working on working on cross agency projects.
• Experience managing and developing a team to ensure they get the best results.
• Ability to juggle multiple projects and clients in a fast-paced environment.
• Experience managing collegiate programmes and a solid understanding of the US college market including Greek Life and NIL.

Key competencies:

• Process – bring tested agency account processes to the agency that can be adopted throughout to help streamline agency services.
• Attention to Detail – dot the I’s and cross the T’s for proposals, presentations, reports, budgets.
• Organised – thorough in all communications and activities, to instil confidence in clients, peers and managers.
• Relationship Builder – natural relationship builder, being the first point of contact for clients. Proactively build connections with peers, clients, media, partners, and suppliers.
• Creativity – bring innovative approaches and thinking to projects, thinking outside the box to bring the best / most innovative solution to the table with confidence putting own ideas across.
• Communicator – possess exceptional written and verbal communication skills and the capability to articulate your thoughts clearly and concisely. Use creative and technically sound writing to produce powerful and effective communications.
• Socially Savvy – a strong understanding of social media and the latest trends.
• Positivity – bring positive energy to Raptor that is encouraging and uplifting to the team, clients and suppliers.

Benefits:

• Salary: TBC dependent on experience
• 24 days holiday per year
• 401k following the passing of probation period (3 months)
• Health benefits through third party employment platform Remote
• Bonus scheme (permanent employees only)
• New business incentives scheme
• Team building & agency activities

Term & Salary:

Full time