Senior account manager (bbs836)

We're looking for a Senior Account Manager to own client relationships and internal team coordination at a fast-moving B2B GTM content studio. You will lead weekly client syncs, manage the internal team's weekly deliverables, anticipate issues before they become problems, and serve as the primary point of contact between clients and the production side of the business.

This is a senior client-facing role. You will be trusted with relationships that matter — B2B clients who are investing in executive LinkedIn content, AI search optimization, and original research to influence pipeline before outbound even starts. You need to communicate with authority, stay ahead of every deliverable, and make clients feel that their program is being run with precision and care. If you are exceptionally organized, proactive by instinct, and can manage a team's weekly output and a portfolio of client relationships simultaneously without anything slipping, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Work inside a results-accountable GTM content studio serving venture-backed B2B companies from Series A to Series D
• Senior client-facing role with real ownership over program delivery, client retention, and team performance

What You'll Work On

Client Relationship Management

• Serve as the senior point of contact for a portfolio of B2B client accounts
• Lead weekly client sync calls with clear agendas, structured updates, and decisive follow-through
• Anticipate client concerns, delivery risks, and relationship friction before they surface and address them proactively
• Build strong, trust-based relationships with client stakeholders that make this feel like a partnership rather than a vendor engagement
• Translate client feedback and strategic direction into clear internal briefs and action items

Internal Team Coordination and Alignment

• Manage the internal team's weekly task list and ensure all deliverables are on track well before client deadlines
• Coordinate across content, strategy, and production team members to keep weekly output moving without bottlenecks
• Catch issues before they reach the client by maintaining visibility into every active workstream
• Hold the team accountable to timelines, quality standards, and client expectations without creating unnecessary friction

Project Management and Operational Excellence

• Own project tracking across all active client programs with accurate status, open action items, and clear next steps at all times
• Build and maintain processes that make account management predictable and scalable as the client roster grows
• Document client requirements, decisions, and program changes clearly so institutional knowledge does not live only in people's heads
• Flag risks, dependencies, and blockers to leadership early and with a recommended path forward

Reporting and Communication

• Prepare weekly status updates and program performance summaries that give clients clear visibility and confidence
• Translate internal progress into client-facing communication that builds trust and demonstrates momentum
• Maintain a communication cadence that keeps clients informed without requiring them to chase for updates

What You Bring

• Proven senior-level experience in account management, client success, or project management in a B2B services or agency environment
• Exceptional spoken and written English communication skills with the authority and confidence to lead client conversations at a senior level
• Exceptionally organized with the ability to manage multiple client accounts and internal workstreams simultaneously without losing detail on any of them
• Proactive by instinct — you see problems forming before they become problems and act without being asked
• Comfortable coordinating a team's weekly output and holding people accountable to deadlines and quality standards
• Client-facing ready at all times with a polished, professional, and responsive communication style

Nice to Have

• Experience in a GTM content, B2B marketing, or growth agency environment
• Familiarity with LinkedIn content programs, AI answer engine optimization, or B2B content strategy
• Background managing client relationships for venture-backed or high-growth startup clients
• Experience using project management tools such as Notion, Asana, ClickUp, or similar platforms

How to Apply

Please include:

• Your updated resume
• A short Loom video (1 to 2 minutes) introducing yourself, describing your senior account management or client-facing experience, and walking through how you have handled a situation where a client deliverable was at risk and you caught it before it became an issue

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you are exceptionally organized, proactive, and want to own client relationships and internal delivery for a studio where the work directly influences how B2B companies grow, this role gives you the seniority and the direct impact to do your best work.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.

We'll keep you informed throughout the process and provide feedback at each step.