Job Summary:

The Revenue Cycle Trainer plays a vital role in delivering effective, engaging training programs to new and existing team members across all areas of revenue cycle operations. This position focuses on creating practical, role-specific content, facilitating learning sessions, and supporting employees in developing the knowledge and confidence needed to perform their jobs accurately and efficiently.

Key Responsibilities:

• Deliver structured onboarding and skills-based training programs using a variety of formats (instructor-led, virtual, blended).
• Develop or update training materials, job aids, process guides, and assessments based on subject matter expert (SME) input and operational needs.
• Collaborate with operational leaders to understand evolving workflows and translate them into clear, actionable training.
• Provide ongoing learner support through coaching, Q&A, and follow-up sessions.
• Participate in quality audits and identify knowledge gaps that can be addressed through training.
• Incorporate feedback from training evaluations to refine content and improve delivery.
• Maintain accurate training records and track learner progress in LMS or designated systems.

Qualifications:

• Bachelor’s degree or equivalent work experience in healthcare, education, or business.
• 1–3 years of experience in training, education, or revenue cycle operations.
• Experience with content development tools such as Articulate Rise and basic video creation/editing platforms (e.g., Camtasia, Loom, or similar) is preferred.
• Strong communication and presentation skills.
• Comfortable facilitating both in-person and virtual sessions.
• Familiarity with adult learning principles and hands-on training approaches.
• Proficiency in Google Suite, LMS platforms, and collaboration tools.

Knowledge, Skills and Abilities:

• Competent in the use of Microsoft products (Word, Excel, PowerPoint, Access). Experience with courseware used to develop online education preferred.
• Ability to self-start, work independently, as well as a member of various teams and committees, while adhering to timelines on a consistent basis with a minimum of assistance.
• Proven strong verbal, written and interpersonal communication skills.
• Effective team player, ability to work within a cross-functional team a must.
• Commitment to excellence and high standards.
• Ability to work with all levels of management and a diversity of individuals at all organizational levels.
• Strong organizational, problem solving, and analytical skills; ability to manage multiple priorities, projects and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Salary:

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$75,000—$93,700 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.