Remote service request processor

Job Details:

Level: Entry

Job Location: Dubuque Office - Dubuque, IA

Salary Range: $11.50 - $12.00 Hourly

Are you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have experience in retail, customer service, and/or data entry, we want to hear from you! We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, NC, OH, OK, PA, SC, TN, TX, and WV!

RESPONSIBILITIES:

• In this position, you will be representing a national building maintenance company.
• Customers contracted with this company submit requests for service, primarily through email but occasionally calls as well.
• Our team is the primary contact between our client and their customers for all their service needs.
• Address and resolve customer inquiries.
• Document and update customer records based on interactions.
• Dispatch new requests for urgent and emergency services.
• Manage multiple customer inquiries quickly, accurately, and efficiently.
• Navigate various customer systems to communicate scheduling, billing, and completion information.

WORK ENVIRONMENT AND WORKSPACE:

• Dedicated home office workspace, ideally a separate room with its own door.
• Adequate space to set up the workstation.
• Ability to hardwire internet (direct connection to your router).
• Three power connections.
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members).
• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

• Minimum of 2 years customer service experience in a call center environment.
• Experience supporting brand products and services.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• Experience with diagnosing and troubleshooting.
• Familiarity with supporting consumer products and/or services.

TRAINING:

• Seven weeks of paid training in a group environment.
• Systems Training.
• Live Remote Training.
• 100% attendance required.
• Day shift training.

SCHEDULE:

Full time schedules 1st shift (day shift) 2nd shift (afternoons and evenings) All schedules include a weekend shift.

BENEFITS:

• Health, Dental, Vision, and Life Insurance.
• 401(k).
• Daily Pay after 30-Days of Employment.
• Employee assistance program.
• Gym membership subsidy.
• Referral Program.

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. Ready to make a difference? Apply today and join a team that values your skills and contributions!