Overview

This position is responsible for designing, developing, implementing, and maintaining test automation solutions while ensuring all automation deliverables strictly adhere to the organization’s QA Center of Excellence (QACOE) standards and best practices. This position requires complex problem-solving skills to bridge the gap between manual QA and development by delivering production-grade test automation assets that are reliable, maintainable, and aligned with defined standards.

Responsibilities & Qualifications

Duties & Responsibilities:

• Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products.
• Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
• Develop and maintain robust automation scripts using Java or C#, integrating Selenium for web UI testing and Appium for native mobile testing (iOS/Android).
• Design and execute BDD-style test scenarios with Cucumber, promoting collaboration between QA, development, and business stakeholders.
• Develop and maintain API test automation using Rest Assured, validation RESTful web services with dynamic payloads, headers, and assertions.
• Develop and maintain database validations, ensuring data integrity across backend systems and test environments.
• Integrate automation suites into CI/CD pipelines (e.g. GitLab, Jenkins) enabling fast feedback and continuous validation.
• Analyze test results, identify root causes of failures, and assist in defect resolution with QA and the Project Team.
• Collaborate cross-functionally to define testing strategies, test artifact deliverables, test automation acceptance, and quality gates for enterprise applications.
• Champion quality engineer principles, including shift-left mindset, test data management, and early automation adoption.

Qualifications:

• Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer.
• Strong knowledge of programming using OOPS concepts.
• 7 Years of experience in Testing Mobile apps on iOS and Android.
• Hands on experience in Selenium Web driver.
• Strong client Server / Web and mobile QA experience.
• Should have relevant experience in testing NATIVE mobile applications.
• Demonstrated experience with Mobile Automation (Appium) preferred.
• Defect Tracking via different defect tracking/management tools (specifically JIRA) and Automation Testing Tools (Functional Regression and system Testing).
• Experience in root cause analysis and defect diagnosis techniques. Ability to document software defects, and report defects to developers and project manager.
• Strong knowledge of Agile and Iterative software development life cycle practices.
• Streamline the testing process by introducing automation, leveraging tools and setting goals to reduce time and effort.
• Demonstrate solid domain knowledge in Global Digital Banking applications.
• Additional skills: Java, Python, Automation Testing, Database validation, Integration testing, Selenium, Jira, Git, APIs, BDD/Gherkins.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.