Personal loan specialist - remote

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.

At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact.

We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.

Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference.

About the role

Our team is looking for positive and enthusiastic individuals to help us deliver the best service possible to our customers. Reprise Financial is a fast-growing consumer finance lender that provides solutions to consumers through our convenient online process. We are currently looking for a Sales Associate who can confidently engage with customers and potential customers across the country.

Key Responsibilities

• Work independently in a fast-paced remote environment with management and team guidance.
• Effectively multitask and adapt to the demands of the role while ensuring timely and efficient service.
• Handle inbound and outbound phone calls and/or emails through our dialer system.
• Communicate with customers who have started the application process and are seeking additional information/assistance.
• Engage with customers and other departments through multiple technological channels (phone, email, chat, and in-house systems).
• Assess customer needs, explore all options, and introduce different types of loans.
• Go the “extra mile” to build trust relationships, customer loyalty, and satisfaction throughout the application process.
• Help customers through our application processes, including:
• Verifying customer information.
• Assisting customers with uploading documents to our online portal.
• Notating/documenting applications.
• Answering customers' questions, concerns, and objections.
• Persuasively explaining the value behind our loan options.
• Adhere to, operate, and maintain knowledge of Reprise Financial policies and procedures, as well as state and federal lending laws and compliance guidelines.
• Complete comprehensive sales training, which includes product knowledge, sales tactics, overcoming objections, and core systems.
• Meet and exceed monthly metrics of accountability.
• Strong passion for engaging with feedback and continuous improvement, actively seeking and providing constructive feedback to enhance performance and processes.

Skills, Knowledge, and Expertise

• 1-2 years of experience in a call center setting, preferably with a dialer system or handling high volume calls.
• Customer satisfaction orientation and sales competencies.
• Coachable and adaptable, with a willingness to learn and grow in a dynamic environment.
• Knowledge of sales/customer service techniques and principles.
• Excellent communication, customer service and sales skills/tactics.
• Ability to work in a goal-oriented environment.
• Proficient computer skills.
• Self-motivated, performance oriented.
• Ability to adapt to changing sales scenarios and customer needs.
• Ability to work independently in a fast-paced environment.
• Understanding credit bureau reporting.

Location

This position is fully remote, allowing you to work from anywhere that suits you best! While you’ll primarily work from home, you are always welcome to visit our office in Irving, TX, whenever you choose. We encourage our remote team members to stay connected through regular virtual meetings and team events. All team members must reside in one of our approved locations by their start date, ensuring you remain part of our collaborative community.

Compensation

For this role our salary range is $19 to $20 per hour, depending on relevant experience. This role will also be eligible to receive a monthly incentive bonus based on both company and individual performance.

Benefits That Support Your Success

• Stay Healthy & Happy: Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.
• Secure Your Future: Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).
• Time That Works for You: Recharge with accrued time off, company holidays, sick time, and 3 floating holidays—perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday!
• Support for Growing Families: Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments.
• Competitive Rewards: Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.
• Tools for Success: Stay connected and productive with a robust tech package designed to help you deliver your best every day.

Our Core Values

• Pursue Excellence: We strive for the highest quality, ensuring our tools and services truly aid in our customers’ success.
• Make a Meaningful Impact: We focus on delivering outcomes that genuinely improve financial well-being.
• Commit to Innovation: Our innovative approach keeps us at the forefront of providing effective financial tools.
• Champion the Customer: We prioritize our customers' financial goals, tailoring our tools to meet their unique needs.
• Collaborate with Purpose: Our teamwork drives us to develop superior solutions that empower customers.
• Lead with Kindness: Respect and empathy are central to our operations, creating a supportive environment for success.

Equal Employment Opportunity Employer

At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.