JOB SUMMARY:

The Payroll Associate processes payroll for the GuideWell family of companies, ensuring accurate and timely payments in compliance with Federal and State regulations. As a first-contact resource, the Payroll Associate provides customer service for employee payroll, time and labor inquiries through phone, email, and help desk channels, resolving routine issues and escalating complex cases.

ESSENTIAL FUNCTIONS:

Payroll Processing & Data Entry

Perform transactional and administrative data entry, including, but not limited to: benefit corrections, severance, PTO donations, deduction set up, direct deposits, duplicate W2s and paystubs, garnishments, writs, levies, child support, bankruptcies, military differential, leave coding, manual checks, subpoenas, workers comp statements, security requests, verifications, as required while ensuring accurate employee earnings.

Payroll Audit & Compliance

Responsible for working pre-payroll duties in preparation for the upcoming pay period including, but not limited to: employee pay status changes, auditing of timecards, validation of special payments, and auditing of variances in pay. Performs functions needed to FUNCTIONSpayroll in compliance with State and Federal regulatory requirements and internal Corporate Policies as it relates to employee’s pay.

Employee Service & Issue Resolution

Serve as first contact for payroll, time and labor, and web clock inquiries via phone, email, or help desk, escalating as appropriate. Research and resolve paycheck questions, including being able to explain the calculation of net pay to an employee. Provide information on employee self-service, company policies, and government regulations.

Payment & Account Management

Manage paycheck distribution issues and communicate corrections to employees. Resolve issues and process repayments as needed.

Process Improvement & Documentation

Create and maintain standard operating procedures (SOPs) for payroll operations. Identify and recommend process improvements. Provide feedback on employee issues to management.

Team Collaboration & Support

Work collaboratively within the team to drive improvements and consistency in payroll processes. Support the integrity of employee records and coordinate with Payroll Accounting as needed.

Required Qualifications:

• 4+ years related work experience.
• Experience with HRIS/Payroll systems
• High school diploma or GED
• Basic knowledge of calculating a paycheck from gross to net pay
• Proficiency with Microsoft Office products (Word, Excel, Outlook).
• Strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees; this position continually requires demonstrated poise, tact and diplomacy.

Preferred Qualifications:

• General knowledge of Payroll & HR policies and procedures.
• Associate or bachelor’s degree in related field.
• Experience working with Oracle Cloud HCM Payroll module and ADP Payment Solutions.

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days;
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Hourly Pay Range: $24 - $38

Typical Hourly Pay Range: $24 - $30

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.