Overview

Experience the advantages of real career change. Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Responsibilities

Responsible for operationalizing and maintaining successful education programs for primarily online classroom setting. Works in collaboration with DOE team and Operational Leaders to deploy and deliver training to new hires and current employees. Also supports monitoring quality and performance metrics as assigned, keeping the leaders apprised of results, and using data and feedback to identify and develop targeted opportunities for staff development in all areas of the Patient Fin Care Units. ROLE IS REMOTE. HOWEVER, WILL TRAVEL TO PIEDMONT FACILITIES AS NEEDED.

Qualifications

Education
Bachelor’s Degree in Health Care Administration, Business Administration or a related field is Required or In Lieu of degree six (6) years of relevant work experience will be accepted in addition to the experience requirement Required

Work Experience
2 years revenue cycle or call center experience, to include one (1) year training, education and/or learning and development experience Required or 4 years of training, education and/or learning and development experience, if no revenue cycle or call center experience, Required or In lieu of degree a total of eight (8) years of experience revenue cycle, contact center, or front-end physician practice, to include training, education, learning and development experience Required

Rev Cycle or related experience in contact center, clerical accounting/finance Preferred

Patient insurance verification/authorization, liability estimation, billing/claims, basic coding, financial assistance, correspondence or patient liability collections experience Preferred

Experience using Epic, contact center tools, online learning experience Preferred

Licenses and Certifications
None Required