Patient care coordinator (part time - seasonal coverage)

At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Primary Duties and Responsibilities:

• Support the Patient Coordination team in conducting outreach calls to patients post-discharge, ensuring follow-up appointments, medication adherence, and patient understanding of discharge instructions.
• Assist patients with non-clinical needs, including navigation of healthcare resources and referrals.
• Collect and accurately document patient information in designated systems.
• Monitor and record patient-reported concerns, escalating clinical issues to licensed staff as appropriate.
• Provide compassionate communication and patient education under supervision, reinforcing instructions related to care plans and self-management.
• Assist with administrative tasks, including organizing records, maintaining data accuracy, and supporting patient scheduling efforts.
• Collaborate with healthcare team members to ensure timely resolution of patient needs and service coordination.
• Adhere to organizational policies, patient confidentiality requirements, and compliance protocols.

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills with a patient-centered approach.
• Working knowledge of anatomy, physiology, healthcare concepts, and medical terminology.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated organizational and documentation skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration platforms (Teams, Webex).
• Compassion, empathy, and a commitment to providing quality patient interactions.

EDUCATION (Required):

Currently enrolled in an accredited college or university, including an accredited online degree program. Undergraduate students must have attained at least sophomore standing.

FIELD OF STUDY (Preferred):

Open to all fields of study. Health-related fields such as Public Health, Nursing, Healthcare Administration, Biology, Pre-Health, Allied Health, or a related discipline are preferred but not required.

SUPERVISION EXERCISED:

None. This role does not supervise other employees.

QUALIFICATIONS:

Previous Experience: Completion of at least one college-level health or science course that provides exposure to healthcare concepts or medical terminology, such as Anatomy & Physiology, Biology, Medical Terminology, Public Health, or a comparable course. (Required). Customer service, patient-facing, healthcare-related, or administrative experience is a plus. Current or prior experience as a Certified Nursing Assistant (CNA), Medical Assistant (MA), or similar healthcare support role is preferred but not required.

Knowledge, Skills, and Abilities:

• Ability to demonstrate professionalism, reliability, and a strong sense of accountability.
• Strong interpersonal skills with the ability to establish rapport quickly with patients, families, and healthcare team members.
• Excellent verbal and written communication skills.
• Basic knowledge of healthcare practices, medical terminology, and patient-centered care principles.
• Strong problem-solving and critical thinking abilities with sound judgment in knowing when to escalate concerns.
• Organizational skills to manage multiple tasks with accuracy and efficiency.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and collaboration platforms such as Teams or Webex.
• Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Compassion, empathy, and sensitivity when interacting with diverse patient populations.

Certification and Licenses:

Healthcare-related certification or credential, such as Certified Nursing Assistant (CNA), Medical Assistant (MA), or Basic Life Support (BLS), is preferred but not required.

CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION:

Frequent contact with Patient Coordination leadership and team members. Regular interaction with patients and families via phone. Intermittent contact with clinical staff for issue escalation.

PRIMARY LOCATION:

Remote - United States

Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/