Onboarding specialist, distributor / supplier

Meal Ticket and MarketMan are building the technology that help empower the people that feed our communities. Meal Ticket connects food distributors with the restaurants they serve, making ordering, invoicing, and payments simple for everyone involved. MarketMan gives restaurant operators the tools to manage inventory, purchasing, and costs so they can focus on the food and the guests. Together we cover the whole supply chain, from the distributor's warehouse to the restaurant's back door. We're growing fast and are a team that live our values: Making our Customer’s Day; Unleashing Your Superpower; Working as One and Making the Impossible Possible. If an organization that moves quickly, solves real problems for real businesses, and cares about doing the work well appeals to you, we'd love to meet you.

About the Role

The goal of the Onboarding Specialist is to successfully onboard Distributor and Supplier customers onto Meal Ticket products as quickly and effectively as possible. This entails the management of all components of the onboarding process up until the point the client is ready for training.

Duties/Responsibilities:

• Client communications from project kick-off through handoff to training
• Work hand in hand with CSMs to make sure all onboarding and initial setup is done correctly
• Creation and execution of onboarding project timeline
• Communication and coordination of technical install components
• Communicate file format requirements to clients and coordinate data exchange
• Understand and demonstrate to client the impact of data decisions on how the product will function
• Communicate with sales, success, and product teams to improve the onboarding process
• Contribute to big-picture projects in further improving the system [Suppliers]
• Communication and coordination of GS1 efforts to establish product catalogs

Required Skills/Abilities:

• Understanding of GS1 and the processes that support GS1 data efforts
• Excellent organizational skills. Must have the ability to handle multiple tasks at one time and prioritize daily
• High degree of attention to detail, achieving thoroughness and accuracy when accomplishing a task
• Demonstrated integrity when handling private and confidential clientele information
• Excellent verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment

Education and Experience:

• Industry knowledge in foodservice and supplier and distributor relations
• Bachelor’s degree preferred. High School degree required
• Experience in a Customer Service field and/or Project Management
• Experience with PowerShell is preferred
• Proficiency with either Google Workspace or Microsoft Office
• Salesforce Experience Preferred

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Please note: you must reside in one of the following states to qualify for this role - AZ, CT, FL, GA, ID, IN, KS, MI, MO, NC, NH, OH, PA, SC, TN, TX, VA

Equal Employment Opportunity

Meal Ticket is an equal opportunity employer. We make employment decisions without regard to race, color, creed, sex, pregnancy, sexual orientation, gender identify or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by federal, state or local law. We consider qualified applicant with arrest or conviction records in accordance with applicable fair change laws. We provide reasonable accommodations to qualified applicants with disabilities and for pregnancy, childbirth, related conditions, and sincerely held religious beliefs.