DIRECTOR OF CUSTOMER ONBOARDING – OBTELECARE

Annual Compensation Range: $135,000 - $150,000 + 15% annual bonus

Profession: Healthcare/MFM Telehealth Program Onboarding

Location: Remote

Travel: Moderate to extensive air and land travel (35%+) between corporate headquarters and client locations

LEAD THE LAUNCH OF OBTELECARE MATERNAL-FETAL MEDICINE PROGRAMS

Obtelecare is seeking a strategic, relationship-focused Director of Customer Onboarding to lead the end-to-end implementation of telehealth Maternal-Fetal Medicine (MFM) programs for hospitals, health systems, and physician practices nationwide. In this high-impact individual contributor role, you will guide customers from contract handoff through go-live, align clinical and operational stakeholders, and ensure each virtual MFM program launches successfully and delivers meaningful value.

You will serve as the primary customer contact throughout onboarding, partnering with clinical, operations, credentialing, information technology, revenue cycle, contracting, and business development teams. Your leadership will streamline implementation, reduce time to onboard, strengthen the customer experience, and prepare clients and providers for sustainable virtual specialty care delivery.

WHAT YOU’LL DO

• Lead end-to-end customer onboarding and implementation for Obtelecare telehealth MFM programs.
• Build trusted relationships with executive, clinical, operational, and physician stakeholders.
• Create and manage implementation plans, timelines, milestones, risk mitigation strategies, and go-live readiness activities.
• Coordinate telehealth technology deployment, clinical workflow integration, provider scheduling, credentialing, privileging, and operational preparation.
• Translate current-state maternal care workflows into effective future-state virtual MFM service models.
• Lead recurring implementation meetings and deliver clear executive-level updates to internal and external stakeholders.
• Track onboarding metrics, implementation performance, and customer satisfaction to improve efficiency, scalability, and outcomes.
• Ensure a smooth transition from implementation to ongoing client success and operational support after go-live.

WHAT YOU’LL BRING

• Bachelor’s degree in Business, Healthcare Administration, or a related field; a master’s degree is preferred.
• At least 3 years of success managing complex customer onboarding, healthcare implementation, or comparable healthcare or medical services initiatives.
• Strong project leadership, strategic thinking, stakeholder management, negotiation, process improvement, and risk management capabilities.
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively across hospital, medical staff, executive, patient, government, and community audiences.
• Ability to thrive in a fast-paced, cross-functional environment while operating effectively as an individual contributor.

PREFERRED EXPERIENCE

• Maternal-Fetal Medicine, women’s health, obstetrics, neonatal, perinatal, or broader maternal healthcare experience.
• Physician practice management or obstetrical services experience.
• Knowledge of medical terminology and applicable state and federal healthcare regulations.
• Strong proficiency with Microsoft Word, Excel, and PowerPoint.

WHY JOIN OBTELECARE?

Obtelecare is the next evolution in maternal healthcare, bringing immediate, expert MFM support to hospitals through advanced telemedicine. Backed by Ob Hospitalist Group (OBHG), the nation's leading provider of tailored obstetric hospitalist programs, we are setting a new standard for access and excellence. Obtelecare offers a values-based culture where your ambition is fueled by purpose. If you are driven to join a team that makes a real difference in the lives of women and newborns and you thrive in a collaborative environment that fosters innovation and excellence, Obtelecare is your next career destination!

WHAT WE OFFER - THE GOOD STUFF:

• A mission based company with an amazing company culture
• Paid time off & holidays so you can spend time with the people you love
• Medical, dental, and vision insurance for you and your loved ones
• Health Savings Account (with employer contribution) or Flexible Spending Account options
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Short- and Long-Term Disability w Optional Short Term Disability Buy-up plan
• Paid Parental Leave
• 401(k) Savings Plan with match
• Legal Plan & Identity Theft Services
• Mental health support and resources

OBHG is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.