Network architect

Role :- Network Voice (UCC Tools): Amazon Connect - Solution Architect

Location :- Seattle, WA(Hybrid)

Rate :- $85hr.

Job Description :-

Collaborate with Clients product and engineering team to define Amazon Connect architecture, provide strategic recommendation, and identify opportunities to integrate AWS services for enhanced business outcomes.

• 15+ yrs of Experience Required
• Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.
• Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy.
• Develop scalable, secure, and high-availability Amazon Connect architectures.
• Recommend AWS services and integrations to enhance omnichannel customer engagement.
• Lead architecture reviews, solution roadmaps, and platform modernization initiatives.
• Define IVR, routing, self-service, and customer journey optimization strategies.
• Ensure compliance with security, governance, and AWS best practices.
• Provide technical leadership during implementation, migration, and transformation projects.
• Evaluate emerging technologies and recommend innovation opportunities.
• Create architecture documentation, standards, and executive-level solution presentations.

For applications and inquiries, contact: hirings@openkyber.com